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19. Troubleshooting Tips and Tricks
- 19.1. Troubleshooting Procedures
- 19.2. There was a problem downloading the Symphony OCR Engine
- 19.3. Insufficient Disk Space Warning
- 19.4. Unable to determine number of Worldox users
- 19.5. Unable to Determine number of Netdocuments users
- 19.6. You have more users on your Worldox licensing than you have on your Symphony Licensing
- 19.7. License Update Check Failed - Error Checking for License Updates
- 19.8. Migrating Symphony OCR to a new workstation
- 19.9. The Program Can't Start Because MSVCR71.dll is Missing Error
- 19.10. Compact, repair or reset the Symphony OCR database
- 19.11. Backlog Processing is Throttled
- 19.12. Removing many documents from the Symphony OCR database
- 19.13. Explicitly adding documents for processing
- 19.14. Needs Attention file - Adding text to image failed — null
- 19.15. Symphony OCR is consuming lots of disk space on our indexer's local disk
- 19.16. Performing Maintenance screen never updates
- 19.17. OCRed documents not text searchable
- 19.18. Java.io.IOException: StringLong keys can't be longer than 300K error
- 19.19. Documents in Inaccessible list are not OCRed - Security prevents manipulation of document
- 19.20. Documents in Inaccessible list are not OCRed - File system or DMS security settings block processing (Worldox sites only)
- 19.21. Documents in the Inaccessible List when security not applied
- 19.22. Worldox API (WDAPI32, WBAPI) crashing
- 19.23. Very Large Documents Preventing others from Processing
- 19.24. ABBYY is probably not installed
- 19.25. "Unable to process msg request" or "Outlook has not been launched one time on this machine" error during MSG processing
- 19.26. Unable to bring up Symphony OCR interface
- 19.27. Documents aren't searchable with NetDocument's ECHO turned on
- 19.28. Symphony OCR doesn't automatically redirect to home page
- 19.29. Symphony fails sending email: PKIX path building failed
- 19.30. Symphony OCR crashes during analysis
- 19.31. Handwritten pages are rotated by Symphony OCR when they shouldn't be