HomeGuides :: Symphony OCRTroubleshooting Tips and TricksBacklog Processing is Throttled

19.11. Backlog Processing is Throttled

Symptoms

Your firm has more pages to process than you have processing capacity.  Symphony OCR's backlog throttling system is kicking in to ensure that you have sufficient processing capacity for the new documents that you are likely to add between now and the end of the year.

Background

Please refer to the following article for a discussion on backlog throttling: How Backlog Throttling Works   Please note that backlog throttling is a very advanced feature, and it is very unlikely that changing the parameters is the correct thing to do for your site.

Resolution

You have two choices:

  • Contact your Symphony Channel Partner to inquire about increasing your processing capacity, or
  • Be patient - that backlog will get processed over time as capacity becomes available
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