HomeGuides :: Symphony OCRTroubleshooting Tips and TricksYou have more users on your Worldox licensing than you have on your Symphony Licensing

19.6. You have more users on your Worldox licensing than you have on your Symphony Licensing

Background

Symphony OCR utilizes the Worldox API to find the applicable profile groups to search for documents and also uses the Worldox API to determine if the Worldox license count matches the Symphony OCR license count as the two must be the same for Symphony to Process documents.

If you see error messages like the above, it's typically because you have more Worldox licenses than Symphony licenses.   Symphony OCR provides you with a 15 day grace period to get your Symphony OCR license up to date.

Resolution

Contact your Channel Partner to request additional Symphony licenses.

 

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