HomeGuides :: Symphony OCRTroubleshooting Tips and TricksUnable to determine number of Worldox users

19.4. Unable to determine number of Worldox users

Background

Symphony OCR utilizes the Worldox API to find the applicable profile groups to search for documents and also uses the Worldox API to determine if the Worldox license count matches the Symphony OCR license count as the two must be the same for Symphony to Process documents.

If you see error messages like the above, it's typically caused by Worldox not having been launched (mirrored) as the user that Symphony OCR is configured to use.

Resolution

Launch Worldox (in Mirrored Mode) as the user that Symphony OCR is configured to use, then close Worldox.  (You do not need to leave Worldox running - launching one time is sufficient to get the Worldox API to register properly)

 

 

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