HomeGuides :: Symphony OCRTroubleshooting Tips and TricksJava.io.IOException: StringLong keys can't be longer than 300K error

19.18. Java.io.IOException: StringLong keys can't be longer than 300K error

Symptoms

User notices that Symphony OCR has a system condition of Red and the finder screen displays an error of "java.io.IOException: StringLong keys can't be longer than 300K - database must be corrupted."

Background

There is a bug in Symphony OCR prior to version 5.2.63 that can result in corruption of the Symphony OCR database indexes.

Solution

  1. Update Symphony OCR to 5.2.63 or higher (see How to update your version of Symphony OCR)
  2. Compact the database (see 'Compact/Repair' in How to repair, reset or compact the Symphony OCR database)
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