HomeGuides :: Symphony OCRTroubleshooting Tips and TricksPerforming Maintenance screen never updates

19.16. Performing Maintenance screen never updates

Description

When Symphony OCR launches, it displays the Performing Maintenance.  This screen never refreshes, and the "progress" graphic does not spin (i.e. is not animated).

Clicking on the Symphony OCR icon in the upper left corner of each page should refresh that page - when this issue is happening, the refresh does not occur.

Background

This behavior can be caused by restrictive policies in Internet Explorer

Solution

Add the Symphony PC to the list of Trusted Sites in Internet Explorer.  Here's how:

  1. In Internet Explorer, with the maintenance screen showing, click Tools->Internet Options (you may have to press the Alt key to see the Tools menu)
  2. Switch to the Security tab
  3. Select Trusted Sites
  4. Click the Sites button
  5. Confirm that the URL in the 'Add this website to the zone' field is the Symphony PC
    Important:  The site should start with "http://" and NOT "https://" - if Internet Explorer won't let you add the site because of the https prefix requirement, uncheck the 'Require Server Verification' checkbox
  6. Click Add then Close
  7. Click OK to close the Internet Options dialog
  8. Click Refresh in Internet Explorer and confirm that the maintenance screen updates
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