HomeGuides :: Symphony OCRTroubleshooting Tips and TricksABBYY is probably not installed

19.24. ABBYY is probably not installed


Symphony OCR is in either a warning or error state with the error message indicating that ABBYY is not installed.


Occasionally, as a part of a normal update, the OCR engine will need to be updated.  We've seen very rare cases where this engine will not automatically install.  This error is a result of the OCR engine not being installed properly.


Manually install the OCR engine.  To do this, download "www.trumpetinc.com/getresource/symphonyenginesetup and save it to the desktop.  Run this engine installer, and install to the default directory:

After this, re-run the normal Symphony OCR installer and launch.


This page was: Helpful | Not Helpful

© 2012 Trumpet, Inc., All Rights Reserved