HomeGuides :: Symphony OCRTroubleshooting Tips and TricksABBYY is probably not installed

19.24. ABBYY is probably not installed

Symptoms

Symphony OCR is in either a warning or error state with the error message indicating that ABBYY is not installed.

Background

Occasionally, as a part of a normal update, the OCR engine will need to be updated.  We've seen very rare cases where this engine will not automatically install.  This error is a result of the OCR engine not being installed properly.

Resolution

Manually install the OCR engine.  To do this, download "www.trumpetinc.com/getresource/symphonyenginesetup and save it to the desktop.  Run this engine installer, and install to the default directory:

After this, re-run the normal Symphony OCR installer and launch.

 

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