HomeGuides :: Symphony OCRTroubleshooting Tips and TricksDocuments in Inaccessible list are not OCRed - File system or DMS security settings block processing (Worldox sites only)

19.20. Documents in Inaccessible list are not OCRed - File system or DMS security settings block processing (Worldox sites only)

Symptoms

Documents appear in the Inaccessible list, and have history with the following note in it:

File system or DMS security settings block processing

Searching for the document in Worldox shows an icon in the VER# column that looks like this:  .

Background

This icon indicates that the documents have been F-Locked, which is a special read-only setting in Worldox.  Once a file has been locked using this method you cannot unlock it and it becomes read-only.  The document will be identified as a locked file and a hash value ensures that file contents will not change.  If you want to edit the file after locking it, you must check it out, edit it, and check it back in.  The only option should be to create a new version, therefore, Symphony OCR cannot process a document that has been locked using this method.

Alternate Symptoms

Documents appear in the Inaccessible list, and have history with the following note in it:

File system or DMS security settings block processing

Searching for the document in Worldox shows no security which should prevent processing.

Background

This will be the result if the server doesn't have 8.3 filenames populated for the file.  8.3 filenames are required by Worldox, but we see this sometimes when older legacy cabinets are processed.  To determine if 8.3 filenames are populated, open a 'cmd' window and do a 'dir /x' on one of those file locations (see below for more instructions) — you should see the long filename *and* the 8.3 filename:


If the 8.3 filenames have not been populated, Trumpet has a tool to take care of that  8.3 Filename Tool  (Purchase required.  Contact operations@trumpetinc.com for more information).

Note: For those that may not be super familiar with the command window, here's an example of what to type in the cmd line:

If the file in question lives in a path like this W:\DocVault\CLIENT\CLARCA1\BILLING\CHECK, then you'll type this in the command window:

dir /x W:\DocVault\CLIENT\CLARCA1\BILLING\CHECK

Hit enter and the window should generate a list of all of the files within that location. The farthest right column will be the document's name (doc ID) and the column to the left of that will show the 8.3 name, if available.


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