HomeGuides :: Symphony OCRTroubleshooting Tips and TricksDocuments in Inaccessible list are not OCRed - Security prevents manipulation of document

19.19. Documents in Inaccessible list are not OCRed - Security prevents manipulation of document

Symptoms

Documents appear in the Inaccessible list, and have history with the following note in it:

01-30-2013 03:17:45 PM : Security prevents manipulation of document

In Worldox: Searching for the document in Worldox shows an icon next to the document with a yellow or red lock icon.

Background

Symphony honors your DMS's security model. If a document is hidden, or secured in a way that the Symphony User cannot modify it then it will not be processed.  In Worldox this means: if a document appears with a red or yellow lock icon, it cannot be processed.

Resolution

If the issue is related to Worldox security classifications:

  1. See: Configuring Worldox security classifications so secured documents can be OCRed
  2. If necessary, reclassify documents
  3. Click Re-analyze All in the Inaccessible list

If the issue is caused by the file being marked read-only:

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