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19.19. Documents in Inaccessible list are not OCRed - Security prevents manipulation of document
Symptoms
Documents appear in the Inaccessible list, and have history with the following note in it:
01-30-2013 03:17:45 PM : Security prevents manipulation of document
In Worldox: Searching for the document in Worldox shows an icon next to the document with a yellow or red lock icon.
Background
Symphony honors your DMS's security model. If a document is hidden, or secured in a way that the Symphony User cannot modify it then it will not be processed. In Worldox this means: if a document appears with a red or yellow lock icon, it cannot be processed.
Resolution
If the issue is related to Worldox security classifications:
- See: Configuring Worldox security classifications so secured documents can be OCRed
- If necessary, reclassify documents
- Click Re-analyze All in the Inaccessible list
If the issue is caused by the file being marked read-only:
- Edit profile of the document and mark it to not be read-only, or
- See the Enabling read only processing article