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19.14. Needs Attention file - Adding text to image failed — null

Background

After updating Symphony OCR to version 8.0.7 or higher, some files appear in the 'Needs Attention' list with the reason being "Adding text to image failed — null". When the files are reanalyzed, they are not processed and they return to the 'Needs Attention' list.


Resolution

Currently there is no resolution to this issue.  The Trumpet development team is working with our 3rd party library provider to resolve the issue, and will issue an update when it is resolved.

The current recommendation is to click 'Ignore' on these files if you wish to clear them from the 'Needs Attention' list while we work with iText for the update.



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