HomeGuides :: AssemblageTroubleshooting Tips and TricksTrumpet Publisher for ShareFile opens to a blank screen in Citrix hosted environments

10.21. Trumpet Publisher for ShareFile opens to a blank screen in Citrix hosted environments

Background

When using Trumpet Publisher for ShareFile in a remotely hosted environment, the Publisher tool may open to a blank screen.  In some hosted environments this is caused by security constraints on the hosted environment.  Never fear, you can still use Assemblage (Trumpet Publisher for ShareFile) in a remotely hosted environment, but there are special security considerations.

When you launch Trumpet Publisher for ShareFile, Assemblage launches a Java Applet pointed at the ShareFile login.  Some hosted environments block the Java Applet from loading from their group shares and cannot adjust the security settings on these group shares globally. 

Resolution

Assemblage (or the Trumpet Publisher for ShareFile tool) should be installed to a custom share (or regular share mapped to a network drive) that allows more customization of the security settings so that Assemblage can properly launch the Java Applet.



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