Symptoms

When publishing files to ShareFile, you may see the message "validate folder '\<FOLDER>' does not exist, but you can actually "see" that the folder exists, and that there are no issues, typos, etc.  for that folder:

Background

This may be due to the fact that the Shared Folder was created under "My Files & Folders" and then shared to a different user.  For example, Andrea logs into ShareFile as herself, and creates the folder "Clients" under the "My Files & Folders" area of ShareFile.  Andrea then shares the folder "Clients" with Ryan.

If you're logged into ShareFile as Ryan, you simply see the Clients folder under the "Shared Folders" area:

However, if actually double click to open the "Clients" folder, you will see Andrea's email address referenced.

In Trumpet Publisher, if you choose to publish the files anyway, it will rename the original Clients folder showed to /andrea@trumpetinc.com/Clients and create a new "Clients" folder.

Resolution

Trumpet recommends that you create your folder structure within the Shared Folders area to prevent issues like this one.