19.5. Unable to Determine number of Netdocuments users

Background

We've seen at least one instance where a site had received the following error message and all processing had stopped until it was corrected:

"Unable to determine the number of NetDocuments users - java.lang.NullPOinterException: path is 'null'.

Resolution

The problem appeared to be caused by strict Internet Security which was preventing the machine to access the necessary NetDocuments integration points. The solution was to reset the Advanced Settings in Internet Options.

To do this follow these steps:

• Open Control Panel> Internet Options (can also access through your Browser)
• Go to the "Advanced" tab
• Click on the button that says "Reset..." under the Reset Internet Explorer Settings section
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• Hit OK
• Close everything and Restart the machine.
• Launch SOCR and confirm the error is gone and that the Finder, Analyzer, and Processor running smoothly again.