Home → Guides :: Symphony OCR → Troubleshooting Tips and Tricks → License Update Check Failed - Error Checking for License Updates
Communication errors between your machine and our servers, such as the error above, can be caused by a discrepancy between your machine’s clock and our server’s clock. If their times are not matching by within a few seconds, then our server will not allow access for security reasons.
Change the time on the machine to the correct time. If your computer is part of a network that is all on the same time then make sure the changes are made globally.
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