HomeGuides :: Attach PlusTroubleshooting Tips and TricksUnable to delete mail key for 'AttachPlus' Error

9.7. Unable to delete mail key for 'AttachPlus' Error

Symptom

Upon installing and configuring Attach Plus, user receives message:

 

Resolution

This indicates that the user does not have Windows permissions to make the required changes to the registry.  To force the changes:

  1. Close Attach Plus
  2. Navigate to C:\Program Files\AttachPlus (or C:\Program Files (x86)\AttachPlus)
  3. Right-click on AttachPlus.exe > Run as Administrator
  4. Allow Attach Plus to load
  5. Right click on the Attach Plus > Settings
  6. Make the desired changes (e.g., set e-mail application, enable File > Send To integration)
  7. Click OK
  8. Close Attach Plus (This step is important!!)
  9. Re-launch Attach Plus normally (do NOT run as administrator this time)
Knowledge Tags

This page was: Helpful | Not Helpful

© 2012 Trumpet, Inc., All Rights Reserved