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2. Symphony OCR Licensing & Updates

Updating your Symphony OCR license / software is a two step process, the first, is to update your Symphony OCR software, and the second is to update your Symphony OCR license.  The following are instructions for doing each of these operations:

Update Symphony OCR Software

These steps assume that you have received an email instructing you to update your Symphony installation.  Depending on the update notification, that email may contain your client code and/or license number.

  1. Connect to the workstation that Symphony OCR is running on
  2. From the upper right-hand corner of the Symphony OCR main page, click the 'Check for Updates' link

    Check for Updates location

  3. Save the Symphony OCR installer to your desktop or browser
  4. Once the installer has finished downloading, double-click to launch the install
  5. Click "Next", then "I Agree"
  6. Leave the installation folder as the default, then click "Next"
  7. Leave the selected radio button under "How would you like to run Symphony OCR", and click "Next". Alternatively, if you'd like to adjust this then do so now to change the way it runs (Service vs logged in user)
  8. After the installation completes, leave the "Start Symphony OCR" checkbox checked, then click "Finish"
  9. Symphony OCR will launch

That's all there is to it!

Update Symphony OCR License

Starting with version 6.4.96, Symphony OCR will have an 'Automatic License Update' feature.  Basically, after you've paid your yearly invoice with Trumpet, a new license is automatically generated.  So if your installation has access to the Trumpet servers, Symphony OCR will see this new license, download and install.

Note:  Symphony will check for a new license once every 3 days under normal circumstances, and once per day when your license is within 30 days of expiring.

If you've paid your invoice (and received notification of a new license) and don't want to wait for the automatic update to kick in, you can perform the following steps:

  • Navigate to the Licensing Page by selecting the Licensing link in the left hand navigation panel of Symphony OCR.
  • Select the "Check for Updated License" link on this page. 
  • This will manually trigger Symphony OCR to retrieve the updated license from Trumpet's servers. 

As mentioned, all of this assumes your installation has access to Trumpet's servers.  If a connection cannot be established, you can always copy/paste your new license into this screen.

When you receive notification from Trumpet that your new license is generated, it is still highly recommended that you A) update your installation to the latest version of the software, and B) verify your license has been updated.

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