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6.5. Ensure Symphony Profiler Processor is Monitoring all Profile Groups

Background

Symphony Profiler Processor will only monitor the profile groups that the user in which it is running as has access (typically this is the 000000 user).Â If this user does not have access to the profile group in which a reservation has been created, the reservations will not be fulfilled.

Resolution

In the Symphony Profiler Processor application that runs on your Indexer workstation, select Properties > Edit > Preferences > Worldox
Select "Refresh" from the middle of the screen
If the profile group isn't listed, adjust Worldox security so the Worldox user listed in the preferences dialog has appropriate access

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