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4.9. No Reservation found in file: ID column does not show a reservation ID/Document scanned without cover sheet
Background
If you make a reservation, then scan a document without its cover page, the reservation will appear in the Unfulfilled Reservations list, and the scan will appear with error "No Reservation found in file" in the Scanned Files list (upper right quadrant). For obvious reasons, Symphony Profiler cannot fulfill using scans without cover sheets.
Resolution
If you rename the scanned document to be the reservation ID, Symphony will fulfill the reservation using that file. Here are the specific steps:
- From Symphony Profiler Processor
- Double click the row for the scanned document (upper right quadrant). This will open Windows Explorer with the scan PDF selected.
- Right click, Rename (or hit the F2 key) and rename the file to the reservation ID (e.g. TA5PE.pdf)
Within a minute, Symphony Profiler Processor will fulfill the reservation
If the document was unintentionally saved to the Input folder (the user selected the wrong scanner profile, etc.), Simply move the document into Worldox removing it from the folder.