- General Information (1)
- Guides (11)
- Assemblage
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- Attach Plus
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- Symphony OCR
- 1. Background Information
- 2. Installation and Basic Configuration Guide
- 3. Configuration Guide - Worldox
- 4. Configuration Guide - NetDocuments
- 5. Configuration Guide - Sharefile
- 6. Configuration Guide - OpenText
- 7. Configuration Guide - PracticeMaster
- 8. Configuration Guide - LSSe64
- 9. Configuration Guide - Folders
- 10. Configuration Guide - Box
- 11. Configuration Guide - Dropbox
- 12. Configuration Guide - Google Drive
- 13. Configuration Guide - Microsoft One Drive
- 14. Configuration Guide - SharePoint
- 15. Administrator Guide
- 16. Enabling Functionality in Symphony OCR
- 17. Advanced Reporting Features
- 18. FAQs
- 19. Troubleshooting Tips and Tricks
- 19.1. Troubleshooting Procedures
- 19.2. There was a problem downloading the Symphony OCR Engine
- 19.3. Insufficient Disk Space Warning
- 19.4. Unable to determine number of Worldox users
- 19.5. Unable to Determine number of Netdocuments users
- 19.6. You have more users on your Worldox licensing than you have on your Symphony Licensing
- 19.7. License Update Check Failed - Error Checking for License Updates
- 19.8. Migrating Symphony OCR to a new workstation
- 19.9. The Program Can't Start Because MSVCR71.dll is Missing Error
- 19.10. Compact, repair or reset the Symphony OCR database
- 19.11. Backlog Processing is Throttled
- 19.12. Removing many documents from the Symphony OCR database
- 19.13. Explicitly adding documents for processing
- 19.14. Needs Attention file - Adding text to image failed — null
- 19.15. Symphony OCR is consuming lots of disk space on our indexer's local disk
- 19.16. Performing Maintenance screen never updates
- 19.17. OCRed documents not text searchable
- 19.18. Java.io.IOException: StringLong keys can't be longer than 300K error
- 19.19. Documents in Inaccessible list are not OCRed - Security prevents manipulation of document
- 19.20. Documents in Inaccessible list are not OCRed - File system or DMS security settings block processing (Worldox sites only)
- 19.21. Documents in the Inaccessible List when security not applied
- 19.22. Worldox API (WDAPI32, WBAPI) crashing
- 19.23. Very Large Documents Preventing others from Processing
- 19.24. ABBYY is probably not installed
- 19.25. "Unable to process msg request" or "Outlook has not been launched one time on this machine" error during MSG processing
- 19.26. Unable to bring up Symphony OCR interface
- 19.27. Documents aren't searchable with NetDocument's ECHO turned on
- 19.28. Symphony OCR doesn't automatically redirect to home page
- 19.29. Symphony fails sending email: PKIX path building failed
- 19.30. Symphony OCR crashes during analysis
- 19.31. Handwritten pages are rotated by Symphony OCR when they shouldn't be
- 20. Not Processed List Description
- Configuration Guide
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- Release Notes
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- Symphony Profiler
- Symphony Profiler Troubleshooting
- Virtuoso
- Worldox Autofiler
- AuditSync
- Training Manuals- Symphony Suite (2)
- Guide Archives (3)
Home → Guides :: Symphony OCR → Troubleshooting Tips and Tricks → Unable to determine number of Worldox users
19.4. Unable to determine number of Worldox users
Background
Symphony OCR utilizes the Worldox API to find the applicable profile groups to search for documents and also uses the Worldox API to determine if the Worldox license count matches the Symphony OCR license count as the two must be the same for Symphony to Process documents.
If you see error messages like the above, it's typically caused by Worldox not having been launched (mirrored) as the user that Symphony OCR is configured to use.
Resolution
Launch Worldox (in Mirrored Mode) as the user that Symphony OCR is configured to use, then close Worldox. (You do not need to leave Worldox running - launching one time is sufficient to get the Worldox API to register properly)