15.20. Anti-Virus Exclusions

Recently, we have seen instances where certain anti-virus software has been interfering with SymphonyOCR processing. 

One specific example that has been clearly defined is WebRoot blocking access to one of the working folders ("C:\Program Files (x86)\Trumpet\SymphonyOCR\work\processor1"), or Unable to create working folder C:\Program Files (x86)\Trumpet\SymphonyOCR\work\msg1.  This is a new development, and one we find very curious because this portion of SymphonyOCR has not been changed in years.  So we're not sure why it is suddenly a problem for WebRoot.  Despite this, we are trying to work with them to help alleviate this issue.

Until we are able to work out a resolution with WebRoot, we recommend starting with adding exclusions for all executables in the SymphonyOCR folder and all subfolders ("C:\Program Files (x86)\Trumpet\SymphonyOCR").  There are no risks for adding exclusions for our executables.

NOTE:  The names of the executables can change slightly between versions.  So this will need to be checked and possibly updated with any update to SymphonyOCR.

If the anti-virus software is not monitoring executables, but rather doing some type of file level access monitoring, it may be necessary to add a full exclusion to the "C:\Program Files (x86)\Trumpet" folder and all sub-folders.  We will update this when and if we are able to get further information, or if we find any other anti-virus software causing similar issues.