Background

Symphony Profiler Processor will only monitor the profile groups that the user in which it is running as has access (typically this is the 000000 user).   If this user does not have access to the profile group in which a reservation has been created, the reservations will not be fulfilled.

Resolution

• In the Symphony Profiler Processor application that runs on your Indexer workstation, select Properties > Edit > Preferences > Worldox
• Select "Refresh" from the middle of the screen
• If the profile group isn't listed, adjust Worldox security so the Worldox user listed in the preferences dialog has appropriate access