Problem

You receive the following error when launching Worldox:

The Activation Key is invalid (the hash doesn't compute). Run WDADMIN to register your License Code.

Background

Worldox validates its license keys to prevent a site from incorrectly using other site's license numbers.   The activation should be seamless provided the following guidelines are met:

• On a Peer-to-Peer network, each PC needs to have the same Workgroup name

• On server networks, each PC must be a member of the domain and log in to that domain

• The drive letter to be used for Worldox (For example, W:) must be mapped the same way on every PC running Worldox. It is best to do the drive mapping via a login script or using group policy. You cannot have some users mapping W: to \\ServerName\Sharename and other users mapping W: to \\192.168.0.4\Sharename. You will get license errors.

Resolution

Make Sure you Are Not Launching Worldox from a Pinned Taskbar Item

Worldox will not launch properly from a pinned taskbar item.  See the Why you shouldn't pin Worldox to your Task Bar article for more details.

Check Domain or Workgroup

Check to ensure that the PC has the same Domain name as the Indexer PC (this can be found under Start > right-click on My Computer, Properties, then check the 'Computer name, domain, and workgroup settings' values).  Most sites should check the Domain value.  If you are on a small network, you may need to check the Workgroup name.

Confirm that launching WDAdmin from the Indexer PC succeeds without the same error.  Be sure to do this from the Indexer PC.  Here are instructions for launching wdadmin

Check Drive Mappings

Ensure that your drive mappings are consistent with the rest of your firm's. If they aren't, then you should contact your system administrator to adjust your log in scripts or group policy accordingly.

Check the UNC Paths for the Drive Mappings

If the UNC path is different for different users (for example, one uses the fully qualified server name (e.g. server.mydomain.local), and another uses the simple name (e.g. 'server')), Worldox will fail activation.

Try Re-installing WDWorkstationInstall

If the computer worked fine until recently, you may need to re-run the WDWorkstationInstall installer from your network Worldox drive

If none of the above works, send a request for support to support@trumpetinc.com and we will log on and take a look at things.