Symptoms

When launching Assemblage, the user receives an error stating "There is a problem with the 32 bit Java installation on this computer"

In later versions of Assemblage, an error code will be displayed in parenthesis.

Background

This issue can indicate several different types of problems:

• Java installation on the workstation is corrupted
• Workstation has insufficient memory to launch Assemblage

Resolution

1. First, ensure that you are running Assemblage 1.1.61 or higher - there were fixes added to 1.1.61 for some common causes of this error, and we also added an error code in parenthesis that will help to diagnose the issue.
2. Next, ensure that you have the latest Java runtime installed - go to www.java.com and install the latest version
3. Finally, if you still receiving this error message, please open a support ticket by emailing a screen shot of the error message to support@trumpetinc.com