HomeGuides :: VirtuosoTroubleshooting Tips and TricksVirtuoso Will Not Recognize Redtail \ Leapfrog Client Record

8.3. Virtuoso Will Not Recognize Redtail \ Leapfrog Client Record

Issue:

There is a known issue with the integration between Redtail and Virtuoso using Internet Explorer version 8.  When the user attempts to execute a Virtuoso search, it does not recognize the contact record in Redtail.  

Resolution:

This is resolved in IE9.  Please upgrade your browser to Internet Explorer version 9.

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