Home → Guides :: Worldox GX4 Troubleshooting → Searching for Documents → Unable to find documents that were just saved, The system cannot find the file specified. (Error #2)
11.5. Unable to find documents that were just saved, The system cannot find the file specified. (Error #2)
Description
After the user saves new documents, or edits existing documents, they are unable to find the documents using the search feature in Worldox. In some circumstances, the files might be found, but after a few seconds, the document description changes to a red label reading "The system cannot find the file specified. (Error #2)"
Background
Worldox uses a centralized indexing system to allow quick searching for documents. If the user makes changes to a document, and those changes don't get added to the indexes, then searches against the indexes will return 'stale' results. Rest assured, the documents you saved *are* there, they just aren't immediately discoverable via index based searches.
The Worldox Indexer application is responsible for ensuring that the centralized indexes are kept up to date. For more information on what the Indexer does, visit: https://support.trumpetinc.com/index.php?pg=kb.page&id=1505
Immediate Workaround
To gain access to your documents while the root problem is still being resolved, Perform non-indexed searches
Troubleshooting Steps
- Check the indexer workstation and confirm that it is logged in
Note: Pay special attention to whether the Indexer workstation was logged out or not. If you see the WDINDEX application *launching* when you first log in, that means that the indexer PC was actually logged out. If the workstation was logged out, you should contact your system administrator so they can determine why the workstation got logged out (in most cases, the root cause is Automatic Windows Updates - we strongly recommend turning OFF Automatic Windows Updates on the indexer PC). - Check to ensure that the WDINDEX application is running and is counting down. If it is not running, we recommend that you log the indexer workstation out and back in, and confirm that the WDINDEX application launches during login. Here's what the screen should look like:
- If you find that the WDINDEX application is not running on a consistent basis, definitely let Trumpet know by Opening a support ticket