14.5. Reset SharePoint integration

Background:

When you need to update the SharePoint credentials that SymphonyOCR connects with.

Possibly from updating the SharePoint users password and Symphony enters an error state that it cannot connect to SharePoint any longer. Or the user that SymphonyOCR connected to SharePoint with has been deactivated and Symphony enters an error state that it cannot connect to SharePoint any longer

Solution: 

• In the Root SymphonyOCR folder open the Config folder and then Settings.xml
• Identify the lines containing the following and delete them:
  • <sharePointConnectionManager realm=
  • refreshToken=
  • sharepointurl=
• Restart the SymphonyOCR service. 
  • If you are not running Symphony as a service close the interface and close it form the System tray.
• When Symphony Starts back up again you will be able to reconnect to the SharePoint Tenant and enter the new credentials.

For assistance with this process you can reach out to your SymphonyOCR Channel Partner or Trumpet at Support@trumpetinc.com.