HomeGuides :: Symphony Profiler TroubleshootingWorkstation / User ErrorsThe Create Reservation button is missing on User instances of a Terminal Server

2.2. The Create Reservation button is missing on User instances of a Terminal Server

Background:

After migrating to a terminal server, users report that they are missing the Create Reservation button from Worldox, but when checking the Indexer instance the Create Reservation button is available.

Troubleshooting:

First try the steps in our guide: How to Add the 'Create Reservations' button to Worldox

Advance Troubleshooting:

  • Open Worldox on the Admin User Instance
  •  
  • Open Worldox on the Indexer instance.
  • Select any file in Worldox
  • Right click on the file and mouse over "Send To"
  • Click on Add/Edit
  • This will open the GX — Send To > Add/Edit Window
  • You should see a list of available send to options including a list of SymphonyProfiler options
    • Menu> Symphony Imaging> Create Reservations
      • Is the Icon the Blue arrow for Installed or the Yellow Triangle for Uninstalled?
      • If it is Uninstalled select the Public Sent To tab
      • Select one of the Symphony Imaging commands and press Edit
      • review the Run File Path
        • Replace the mapped drive letter with the UNC path for SymponyProfiler4WD.exe
        • Save
        • This should change the command from being Uninstalled to Installed
        • Repeat for the remaining Symphony Imaging commands
        • That should add the Symphony Imaging and Create Reservation button to Worldox.

 

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