2.2. The Create Reservation button is missing on User instances of a Terminal Server

Background:

After migrating to a terminal server, users report that they are missing the Create Reservation button from Worldox, but when checking the Indexer instance the Create Reservation button is available.

Troubleshooting:

First try the steps in our guide: How to Add the 'Create Reservations' button to Worldox

Advance Troubleshooting:

• Open Worldox on the Admin User Instance
•  
• Open Worldox on the Indexer instance.
• Select any file in Worldox
• Right click on the file and mouse over "Send To"
• Click on Add/Edit
• This will open the GX — Send To > Add/Edit Window
• You should see a list of available send to options including a list of SymphonyProfiler options
  • Menu> Symphony Imaging> Create Reservations
    • Is the Icon the Blue arrow for Installed or the Yellow Triangle for Uninstalled?
    • 
    • If it is Uninstalled select the Public Sent To tab
    • Select one of the Symphony Imaging commands and press Edit
    • review the Run File Path
      • 
      • Replace the mapped drive letter with the UNC path for SymponyProfiler4WD.exe
      • Save
      • This should change the command from being Uninstalled to Installed
      • Repeat for the remaining Symphony Imaging commands
      • That should add the Symphony Imaging and Create Reservation button to Worldox.