HomeGuides :: Symphony ProfilerTroubleshooting Tips & TricksUnprocessed Files in the Input Folder

7.1. Unprocessed Files in the Input Folder

Here are some things to check if you have files in your input folders that do not have a matching reservation:

  1. Check the Status message in Symphony Profiler Processor for that document
    • If 'Problem - Scan older than reservation', this means that the document was scanned before the reservation was created.  See Scan Older Than Reservation error article for the cause and resolution for this issue.
    • If 'In use by another application', this means that the scanned document is open somewhere else on your network.  The must likely culprit is the scanning software itself (if you are using a desktop scanner).  Check to ensure that the file isn't left open in your scanning software.  If not, ask your IT administrator to check your server's 'open files' list for the problem document, and see which user has it open.
  2. Check to ensure the document was scanned with the corresponding cover sheet
    • If the document is missing a cover sheet, Symphony Profiler will not know how to file the document, so it will leave it in the input folder.  To resolve this issue, see the Scanned a document without it's cover article.
  3. Check to ensure that a reservation was actually created for the document
  4. Check to ensure the document wasn't accidentally filed twice
    • In the Symphony Profiler Processor application that runs on your Indexer workstation, check to see if the 'Recently fulfilled list' already contains a reservation for the file in question (also, an exhaustive list of all reservations ever fulfilled can be found in the Server\logs sub-folder of your network Symphony Profiler directory)
    • If it does, the document may have been scanned twice - check to make sure the file is correctly filed in Worldox, then delete the duplicate file from the Input folder
  5. Check to ensure the Symphony Profiler Processor is monitoring all Worldox profile groups
    • In the Symphony Profiler Processor application that runs on your Indexer workstation, select Properties > Edit > Preferences > Worldox
    • Select "Refresh" from the middle of the screen
    • If the profile group isn't listed, adjust Worldox security so the Worldox user listed in the preferences dialog has appropriate access
  6. Check to ensure the document was meant to be filed to Worldox in the first place
    • Sometimes, users may scan non-Symphony files into the input folder by mistake. If the documents are meant to be filed outside of Worldox, re-file them accordingly
    • If you have a network scanner, consider creating multiple scan targets - one for Symphony related documents, and another for non-Symphony related documents

To understand the workflow process for Symphony Profiler, see:  Symphony Profiler Workflow

For Symphony Profiler "Basic" Users

If your firm is not using cover sheets for scanning, but are instead handwriting the reservation ID on the paper document, here are some additional things to check:
  1. Check to ensure that the file was saved with the correct filename
    • Compare the reservation ID written on the actual document to the name of the file saved in the Input directory
    • Do they match? If not, rename the file in the Input directory to have the correct reservation ID
      Note:
       Check with your systems administrator for the location of the Input directory

  2. Check to ensure that the reservation ID written on the actual document is correct
    • Compare the reservation ID on the actual document to the list of unfulfilled reservations in Express Profile. Are there any that are similar - indicating a possible typo in the reservation ID?
      For example:
      • Input filename is A1B2C.PDF
      • Unfulfilled reservation is A1BC2
      Chances are, the filename of the document in the Input folder should have been A1BC2, and the user just made a typo.
    • If this is the case, rename the file in the Input directory to have the correct reservation ID
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