HomeGuides :: SignatureBridge for DocuSignFAQsHow do I cancel or change a DocuSign Envelope AFTER I've sent it already?

3.18. How do I cancel or change a DocuSign Envelope AFTER I've sent it already?

Background

You've sent an Envelope via SignatureBridge but you've realized you need to either change it in some way or cancel it altogether.

Resolution

Log in to your DocuSign account, go to the "in process" envelope and modify the envelope however you need whether that's adding a recipient or a signature field, or cancelling/voiding the envelope altogether.

Here are a couple links to DocuSign's support articles that might apply to this:

How to Correct an Envelope

How to Void or Cancel an Envelope

Once DocuSign has applied your changes, SignatureBridge will sync them automatically within the next 30 minutes. Or, if you'd like to speed that up, you can log into your SignatureBridge portal and open the Envelope Details. Use the "Refresh Status" button to sync your change.


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