Background

User has a file named Sample.pdf and transfers the file using Background File Transfer via Symphony Profiler.  Prior to the reservation having been fulfilled, user saves another file to the scans folder called Sample.pdf.  That second file is not transferred to the input folder.

Resolution

That file cannot be transferred to the input folder because a file of that name already exists.  This only happens if the original document reservation has not been fulfilled.  There are several options for you in this scenario:

• Rename the file in the Scans folder location
• Use a naming convention on the scanner that includes a unique filename (some scanners allow an automatic filename with the date and time stamp to ensure things are not duplicated)