HomeGuides :: Attach PlusTroubleshooting Tips and TricksPrinting to "Attach Plus - E-mail PDF" hangs in Microsoft Products only

9.34. Printing to "Attach Plus - E-mail PDF" hangs in Microsoft Products only

Symptoms

User tries to print to "Attach Plus  E-mail PDF" printer in Microsoft products, and the print job hangs.

Products verified:  Word, Excel, PowerPoint, Outlook, IE.


When using non-Microsoft products, the print job works fine.

Products verified to work in this case:  Notepad, Wordpad, Chrome.


Cause

In this unique situation (1 site), the customer found that they had the Windows 10 Recycle Bin pointing to a shared network folder, which the user didn't have write permission.


Resolution

Fix the permissions on the Recycle Bin.


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