HomeGuides :: iFrame - Salesforce/Worldox IntegrationFAQsWhy is iFrame is asking me to log in to Worldox every time I refresh my contact?

2.1. Why is iFrame is asking me to log in to Worldox every time I refresh my contact?

Symptoms:

When the user moved from one contact to another in SalesForce (or just clicked the Refresh button on a given contact), the user was forced to log into Worldox again.

Note: This is caused by Internet Explorer security settings blocking cookies

Resolution:

Adjust Internet Explorer's settings as follows:

Open Internet Explorer
Type Alt (this will cause the menu bar in IE to appear)
Choose Tools->Internet Options
Switch to the Privacy tab
Make sure that the 'Select a setting for the Internet zone' option is set to Low

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