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- Assemblage
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- Attach Plus
- 1. Getting Started With Attach Plus
- 2. Integration with Other Applications
- 3. Using Attach Plus
- 4. Usage Questions
- 5. Questions about Attach Plus encryption
- 6. Advanced Features
- 7. System Administration
- 8. Getting Help
- 9. Troubleshooting Tips and Tricks
- 9.1. Attach Plus Most Common Issues
- 9.2. Goldmine Cloud Runtime Error
- 9.3. File selection dialog doesn't have Attach Plus button
- 9.4. Attach Plus not running errors
- 9.5. No associated application for printing this file type Error
- 9.6. Error Message - Attach Plus refused the paper-clip integration request
- 9.7. Unable to delete mail key for 'AttachPlus' Error
- 9.8. Older versions of GoldMine
- 9.9. AttachPlusSMAPI error dialogs
- 9.10. Error when attaching - Failed to load JVM from ... (the specified module could not be found)
- 9.11. Printing from Adobe Acrobat to the Attach Plus print drivers does not work
- 9.12. Attach Plus Startup Error - Attach Plus was not able to initialize Paperclip Integration
- 9.13. Unable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed
- 9.14. How to manually remove the Attach Plus print drivers (prior to Windows 7)
- 9.15. How to manually remove the Attach Plus print drivers (Windows 7 and higher)
- 9.16. Enabling advanced debugging of paperclip integration
- 9.17. Paperclip integration does not work after installing the Zimbra connector
- 9.18. Paperclip integration does not work after installing ShareFile addon for Outlook
- 9.19. How to disable Paperclip Integration
- 9.20. I have a 64 bit version of Outlook. What should I do?
- 9.21. Advanced Debugging of Send To Integration
- 9.22. Need to reinstall Attach Plus on a computer
- 9.23. Error when attaching to Outlook - This object model command is not available in email
- 9.24. Squares appear for some characters when converting to PDF
- 9.25. Attach Plus is attaching winmail.dat files
- 9.26. Attach Plus 'Send To' integration gets turned off
- 9.27. Attach Plus not running - You must have Attach Plus running to use this feature Error
- 9.28. Attach Plus crashes when Shoretel Outlook plugin is installed
- 9.29. Attach Plus problems if using in-line replies in Office 2013
- 9.30. 64 Bit Versions of Microsoft Office
- 9.31. Unable to send files to target - Bad user password
- 9.32. Using Attach Plus with Outlook 2016
- 9.33. Printer not activated, error code -20
- 9.34. Printing to "Attach Plus - E-mail PDF" hangs in Microsoft Products only
- 9.35. Issues when Password Protecting
- 9.36. Attach Plus crashes when attempting to apply a password
- 10. Legal and Miscellaneous
- 11. Release Notes
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Home → Guides :: Attach Plus → Troubleshooting Tips and Tricks → Attach Plus crashes when Shoretel Outlook plugin is installed
9.28. Attach Plus crashes when Shoretel Outlook plugin is installed
Background
With the Shoretel Outlook plugin installed, the user receives this error message when attempting to attach a file to an email using Outlook:
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The Application Event log will report an issue with ABSTVM32.DLL:
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In previous encounters, this error has been very intermittent. The error message may also reference an Internet Explorer addin (ABSTVM32.DLL), but the issue resides in Outlook.
Cause
There is a known issue with using ShoreTel and their Outlook integration (MAPI). This error manifests itself when Attach Plus attempts to interact with Outlook.
Resolution
Uninstall or disable the Shoretel Outlook plugin.
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