HomeGuides :: Attach PlusTroubleshooting Tips and TricksAttach Plus crashes when Shoretel Outlook plugin is installed

9.28. Attach Plus crashes when Shoretel Outlook plugin is installed

Background

With the Shoretel Outlook plugin installed, the user receives this error message when attempting to attach a file to an email using Outlook:

 

The Application Event log will report an issue with ABSTVM32.DLL:

 

In previous encounters, this error has been very intermittent.  The error message may also reference an Internet Explorer addin (ABSTVM32.DLL), but the issue resides in Outlook.

Cause

There is a known issue with using ShoreTel and their Outlook integration (MAPI).  This error manifests itself when Attach Plus attempts to interact with Outlook.

Resolution

Uninstall or disable the Shoretel Outlook plugin.

 

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