Background

You or someone else in your firm may have opted to "Ignore" an email address by accidentally selecting this button:

rather than a copy or move message button.

Note:  The "Ignore" button at the bottom of the dialog ignores only that one message, while the radio button add the user to the ignore list.

 

How to Resolve

You should be able to resolve this relatively easily by removing the email address from your ignore list.  Here's how:

• In Worldox, select the "Email" Tab
  
• Go to Edit -> Address Rules
  
• Highlight the rule you wish to delete (the one for the email address you wish to *not* ignore)
• Select "Delete Rule"
  

That will delete the ignore rule and subsequent emails sent to that email address will now pop Worldox.