20.13. Unprocessed Email

Unprocessed Email: This number indicates the number of email messages (.msg files) found in your repository. Of those .msg files, there may be attachments that would benefit from being OCR'd. The number you see under "Not Processed" does not indicate the number of eligible .msg attachments because those documents have not yet been analyzed.

Symphony OCR has a setting that allows you to analyze those .msg files and OCR any eligible attachments. To enable that setting review this article: Enable the Processing of Email Attachments.

Note: 32bit Outlook will need to be installed and launched once on the workstation that SOCR is installed to. If you have Worldox, you will also want to ensure that Text Indexing of Email Attachments is enabled.