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- Symphony OCR
- 1. Background Information
- 2. Installation and Basic Configuration Guide
- 3. Configuration Guide - Worldox
- 4. Configuration Guide - NetDocuments
- 5. Configuration Guide - Sharefile
- 6. Configuration Guide - OpenText
- 7. Configuration Guide - PracticeMaster
- 8. Configuration Guide - LSSe64
- 9. Configuration Guide - Folders
- 10. Configuration Guide - Box
- 11. Configuration Guide - Dropbox
- 12. Configuration Guide - Google Drive
- 13. Configuration Guide - Microsoft One Drive
- 14. Configuration Guide - SharePoint
- 15. Administrator Guide
- 16. Enabling Functionality in Symphony OCR
- 17. Advanced Reporting Features
- 18. FAQs
- 19. Troubleshooting Tips and Tricks
- 19.1. Troubleshooting Procedures
- 19.2. There was a problem downloading the Symphony OCR Engine
- 19.3. Insufficient Disk Space Warning
- 19.4. Unable to determine number of Worldox users
- 19.5. Unable to Determine number of Netdocuments users
- 19.6. You have more users on your Worldox licensing than you have on your Symphony Licensing
- 19.7. License Update Check Failed - Error Checking for License Updates
- 19.8. Migrating Symphony OCR to a new workstation
- 19.9. The Program Can't Start Because MSVCR71.dll is Missing Error
- 19.10. Compact, repair or reset the Symphony OCR database
- 19.11. Backlog Processing is Throttled
- 19.12. Removing many documents from the Symphony OCR database
- 19.13. Explicitly adding documents for processing
- 19.14. Needs Attention file - Adding text to image failed — null
- 19.15. Symphony OCR is consuming lots of disk space on our indexer's local disk
- 19.16. Performing Maintenance screen never updates
- 19.17. OCRed documents not text searchable
- 19.18. Java.io.IOException: StringLong keys can't be longer than 300K error
- 19.19. Documents in Inaccessible list are not OCRed - Security prevents manipulation of document
- 19.20. Documents in Inaccessible list are not OCRed - File system or DMS security settings block processing (Worldox sites only)
- 19.21. Documents in the Inaccessible List when security not applied
- 19.22. Worldox API (WDAPI32, WBAPI) crashing
- 19.23. Very Large Documents Preventing others from Processing
- 19.24. ABBYY is probably not installed
- 19.25. "Unable to process msg request" or "Outlook has not been launched one time on this machine" error during MSG processing
- 19.26. Unable to bring up Symphony OCR interface
- 19.27. Documents aren't searchable with NetDocument's ECHO turned on
- 19.28. Symphony OCR doesn't automatically redirect to home page
- 19.29. Symphony fails sending email: PKIX path building failed
- 19.30. Symphony OCR crashes during analysis
- 19.31. Handwritten pages are rotated by Symphony OCR when they shouldn't be
- 20. Not Processed List Description
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Home → Guides :: Symphony OCR → Troubleshooting Tips and Tricks → ABBYY is probably not installed
19.24. ABBYY is probably not installed
Symptoms
Symphony OCR is in either a warning or error state with the error message indicating that ABBYY is not installed.
Background
Occasionally, as a part of a normal update, the OCR engine will need to be updated. We've seen very rare cases where this engine will not automatically install. This error is a result of the OCR engine not being installed properly.
Resolution
Manually install the OCR engine. To do this, download "www.trumpetinc.com/getresource/symphonyenginesetup and save it to the desktop. Run this engine installer, and install to the default directory:
After this, re-run the normal Symphony OCR installer and launch.
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