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Guides :: Worldox Cloud User Portal

1. Worlox Coud User Portal

1.1. About the Portal

The Worldox Cloud User Portal allows users to manage their passwords directly and provides an interface to reset lost passwords and unlock accounts.

Users can reach the portal by pointing their browsers to the following site:

https://portal.wdsaas.com:9251


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1.2. Enrollment

Before this service can be utilized, each user must go through an enrollment process to define two security questions and provide a valid email address.

For a video walking you through this process visit here: Enroll in the Worldox Cloud User Portal

  • Login with your current Worldox Cloud username and password and fill out the Captcha verification
  • After a successful login, you will be presented with a link to begin the enrollment process
  • Select the "Click Here" button to continue the enrollment process
  • Select two security questions and provide answers in the following dialog

  • Select the "Verification Code" tab
  • Enter your email address.  This email address will be used to deliver the validation code when a password reset is requested
  • Select the "Enroll" button

This completes the enrollment process, and the user will be able to perform password resets using the provided 2-factor information.




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1.3. Changing a Known Password

Passwords can be changed at any time by logging into the Worldox Cloud User Portal and choosing the "Change Password" tab.

For a video walking you through this process visit here:  Worldox Cloud User Portal - Changing your Password

  • Open the Worldox Cloud User Portal: https://portal.wdsaas.com:9251
  • Enter your old password
  • Enter the new password
  • Enter the new password again to confirm
  • Select "Change Password"




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1.4. Resetting a Lost Password or Unlocking an Account

In the event of a lost password or a locked account caused by too many failed logins, this portal can be used to resolve this situation.

  • Open the Worldox Cloud User Portal here:  https://portal.wdsaas.com:9251
  • On the main login page, choose either Reset Password or Unlock Account
  • Enter your username and type in the characters from the Captcha picture below
  • Select Continue
  • Answer the security questions (you previously defined these questions and answers during the enrollment process) 
  • Type in the characters from the Captcha picture and select Continue
  • In the Email Id field, enter the email address to which you want your verification code to be sent
  • Type in the characters from the Captcha picture and select Continue
  • The verification code will arrive via email within a few minutes. Enter the code into the verification box 
  • Finally, you'll need to enter a new password and confirm it, then type in the characters in the Captcha box
  • Select "Reset Password"


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