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The latest version of Attach Plus works with the following operating systems:
*Attach Plus does not integrate with the 64 bit version of Outlook, for more information visit I have a 64 bit version of Outlook! What should I do? Also, 'Click to Run' or "Trusted Store App" versions of Office are known to cause integration issues. Office should be installed as a full "Desktop App". Lastly, Attach Plus does not integrate with the Microsoft Edge browser.
Note: If you are running on a version starting with a 2.x.x then it is NOT compatible with
Office/Outlook 2013
or newer. Click here for more info on why.
Limitations:
> Attach Plus does not support the "Recent Items" list in Outlook 2016. It does still support attaching by using the paperclip, then 'Browse This PC'.
**Paperclip button integration not available.
***Paperclip button integration not available; requires additional software from Affixa.
Attach Plus is NOT compatible with AOL, as AOL does not allow external integration. Attach Plus is also not compatible with Mac-based programs.
To inquire about integration with additional e-mail applications, please visit Testing Integration with new E-mail Applications.
Upon purchasing Attach Plus, you will receive an email with your license number and link to the installer. Â Alternatively, you can use the instructions below to install Attach Plus:
Please be sure that the license number has capacity for the total number of PCs that Attach Plus is installed to. The first number of the license number tells the allowed install number (e.g. for license "8-M-.....", the maximum number of PCs is 8).  If needed, you can purchase additional licenses here: http://attachplus.com/buyit.jsp
If you have a Terminal Server installation, information about licensing is covered on our Purchase Page.
To configure Attach Plus, right-click on the Attach Plus icon in the system tray and select 'Settings'.
From the General tab, locate the "Use the following e-mail application" drop-down menu:
Your license number was originally sent to you via email after Attach Plus has been purchased. If you have Attach Plus installed, you can also find your license number by following the steps below:
If you do not have access to Attach Plus to locate the license number, please e-mail us at support@attachplus.com to request it. Please be sure to provide the e-mail address you used when you purchased your Attach Plus license.
If you'd like to see when your license will expire then click on the "Change License" button. One of the radio buttons will tell you how many days are remaining on your license.
These are the steps for entering a license number into Attach Plus:
To uninstall Attach Plus, simply go to:
Start > All Programs > AttachPlus > Uninstall Attach Plus
Or, you can use the Windows Control Panel to uninstall.
Attach Plus integrates with Microsoft Office in two ways:
Send To and Save As integration gives the user the option to take the file they are currently working on and attach it to an e-mail. For example, when working with Microsoft Office files, select File > Send to > Mail Recipient to begin an Attach Plus session. Also, you can use the "send to" functionality from Internet Explorer, Windows Explorer, and your desktop.
In fact, for GoldMine and ACT e-mail users, Attach Plus makes these options available for the first time (this is known as MAPI integration).
Attach Plus integrates with the File > Send to feature within Microsoft Office applications:
Worldox is a popular document management system with which we have built out special integration points.
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if you attach a file from Worldox to Attach Plus, Attach Plus will automatically resolve the doc id of the file to it's Worldox description/extended name
If you are sending a file as an internal Worldox link (WDL file), and the WDL contains only a single file, Attach Plus will automatically name the attachment with the Worldox description of that file, instead of the default "1 File(s)" description that Worldox sends.
If Worldox is running, Attach Plus will automatically use Worldox SDK integration to present a file selection dialog during paperclip integration, and the Worldox Save As dialog when printing to the Attach Plus - Save & Email PDF printer
The following hook definitions can be used to enable file section and file save integration.
Note: we do not support these hooks - you should work with your Worldox reseller to configure integration or resolve any issues related to Worldox integration
WDUser32.ini
[AttachPlus!Attach Files]
Active_Trigger=1
ModuleName=attachplus
ApplicationClass=#32770
PopupClass=#32770
PopupTitle=Attach Plus - Select File*
Process_Type=1
MessageID=71
[AttachPlus!Save PDF]
Active_Trigger=1
ModuleName=ATTACHPLUS
ApplicationClass=AttachPlusSave
PopupClass=#32770
PopupTitle=Save As
Process_Type=2
MessageID=71
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WDUser.ini
[AttachPlus!Attach Files]
ApplicationName=Attach Plus
Title=Attach Plus - Attach
Macro=&n\vf\t&a
AfterPath=\n\w\w\w
CancelMacro=\c
MaxLen=4096
TestIfOpen=0
NotForEdit=0
Attach=1
Quotes=1
PlayBackHook=0
[AttachPlus!Attach Files Loop]
MaxFiles=9
[AttachPlus!Save PDF]
ApplicationName=Attach Plus
Title=Attach Plus - Save PDF
Macro=&n\vf\t&s
CancelMacro=\c
DefaultExt=pdf
PlayBackHook=0
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The following changes are required if you use an email client that doesn't support Extended MAPI (GoldMine, WindowsMail, etc...).
In your firm's worldox.ini file, locate the [Email] section (add it if it doesn't exist), and set the following values (this is OK to set, even though you don't use Microsoft Outlook - it tricks Worldox into working properly):
MAPISendMail=1
ClientEx=Microsoft Outlook
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Using the "Attach" button in an existing e-mail message ("paperclip integration")
In an existing e-mail message, click the paperclip icon, select the file(s) you wish to attach, and then click the Attach Plus icon in the file selection dialog.
Note: Paperclip integration is not available in most web-based email applications
Choosing the Attach Plus print driver from the File > Print dialog
Using the File > Send To menu command from many Windows applications ("Send To integration")
Many software applications (e.g., Excel, Word, etc.) have a menu option that allows you to send the file you currently have open as an e-mail attachment.
Note:Â You must have Send To integration enabled in order to integrate Attach Plus with this function (learn how). Â This gives you the option of attaching an open, working document to an e-mail.
Attach Plus also allows you to attach the file to an e-mail in progress - something the regular Send To option doesn't allow.
Important Note: When 'File > Send To' integration is enabled, Attach Plus will configure itself as the default Windows e-mail client. In some instances, your e-mail application may show a dialog box warning you that it is no longer set as the default e-mail application. Â You may ignore this warning. Attach Plus ensures that Windows mail requests continue to be sent to your existing e-mail application, even though it is not configured as the default. Your existing e-mail application will continue to have the same functionality, even thought it is not the default e-mail application.
A copy of your document, in its original format, is now attached to your e-mail
If you are sending sensitive documents via e-mail, you should ALWAYS use encryption. Attach Plus helps you do this easily by allowing you to convert to PDF (or take existing PDFs) and encrypt documents as you attach them to an e-mail message.
Tip: You can set different Recipient and Sender passwords - click here to find out how.
Tip: You can use "Send To" from several applications before clicking the "Send" button in Attach Plus. This will allow you to encrypt several PDF files from different sources without re-typing the password for each file.
Occasionally, you may need to send large documents to recipients. Many advanced users choose to ZIP (or compress) large files before sending them through e-mail. This speeds up the transfer of the files (and may allow a file to be sent through e-mail that would have otherwise been blocked because it was too big).
Attach Plus makes it easy to ZIP documents "on-the-fly," as you are attaching them to an e-mail message. Keep in mind, however, that your recipient must have WinZip 9.0 or higher to decrypt the zip files created with Attach Plus.
The following steps show how to create a ZIP archive of your document(s):
Tip: You can use Send To from several applications before clicking the Send button in Attach Plus. This will allow you to ZIP archive several files from different sources before actually attaching them to an e-mail.
Sometimes you want to send an internal email with a reference to a file on your network (as opposed to sending a copy of the file). This would, for example, allow you to collaborate on the editing of a Word document.
Attach Plus makes this easy to do with the 'Shortcut' attach format.
When you are attaching a document that Attach Plus determines can be accessed by other users on your network (i.e. the file is on a network drive), the Shortcut attach format becomes available.
Attach Plus also gives you the option of changing the name of the shortcut that will be attached to the email.
Tip: If you are using Shortcuts, you may want to consider the advanced 'Sending using Attach Plus Links instead of Shortcuts' feature.
Important: Some versions of MS Outlook will warn the recipient of an email that contains shortcut attachments that the attachment may be a virus. This is a precaution to prevent outside attackers from sending a shortcut that may launch an application that the user does not want.
Shortcuts created by Attach Plus do not contain viruses - this is just a warning message that Microsoft added to Outlook to protect some users from themselves.
Note: When using Send To integration, some applications (Worldox for example), create a temporary copy of the document before sending it on to Attach Plus. In this case, the document that Attach Plus receives is not available on the network. In this situation, the Shortcut attach format will not be available, even though the source document itself is, technically, on a network drive.
If the file is not already in PDF format, you can use Attach Plus to convert it to a PDF "on-the-fly". Â Attach Plus comes with a built-in PDF print driver for this purpose.
You can use Attach Plus to convert a file to PDF in two ways:
 Note: If your file is already in PDF format, you will not see the "PDF" option displayed.
The PDF format allows you to restrict how your recipients can use the PDF files you send them. For example, you may wish to limit printing of the document to low resolution only - or you may want to prevent the recipient from copying text from the PDF.
The Attach Plus 'Restricted PDF' attach format allows you to determine what your recipient can do with the PDF file they receive.
The following restrictions are available:
Tip: If you are attaching a pre-existing PDF (as opposed to converting a document to PDF), the original PDF will NOT be changed/restricted in any way. These restrictions only apply to the PDF that is actually attached to the email message.
Tip: If you password protect a restricted PDF, and you specify a Sender Password, then the restrictions added to the PDF by Attach Plus can be changed/removed using the full version of Acrobat and the Sender Password. This probably isn't a big need, but if you want to go back and adjust the restrictions to the PDF that was attached to the email, you can do it this way.
If you use an e-mail application that is not currently on our list of supported email clients (see the list of compatible e-mail applications), we still may be able to integrate. Â The two requirements for integration are:
No. Your original files are left "as-is."
No, they just need to be able to open the file format of the attachment (PDF or ZIP).
If e-mailing an encrypted PDF file, the recipient will need Adobe® Reader 5 or above to view it (because Attach Plus uses 128 bit strong encryption). The viewer is available for download from Adobe® for free at Get Adobe Reader
If e-mailing an encrypted ZIP file, the recipient will need Winzip 9 or higher to open encrypted ZIP files. A trial of the latest version of Winzip can be downloaded from www.winzip.com.
Attach Plus automatically stores a copy of the file in the sent box of your e-mail application.
If you would also like to store a copy of the PDF at another location, select File > Print. Select the "Attach Plus - Save and E-mail as PDF" option. You will be prompted to save the file before the file is attached to the e-mail.
To install Attach Plus to a new workstation:
Private Key. Attach Plus leverages the encryption in PDF Triple DES 128 bit, ZIP encryption uses AES 256 bit.
Your e-mail recipients must have Adobe® Reader 5 or above to view the encrypted PDF file (along with the password used to encrypt the file)
The viewer is available for download from Adobe® for free at: Get Adobe Reader
What happens if the recipient does not have Adobe Reader version 5 or above?
If the user has Adobe Reader version 4 or less, the user will receive a warning message stating that the current version of Acrobat cannot open this file.
If the user does not have Adobe Reader at all, they will not be able to open any PDF attachment. Fortunately, most users have Adobe Reader installed - if not, they can download the most current reader for free from: Get Adobe Reader
E-mail recipients must have Winzip version 9 to view an encrypted ZIP file (along with the password you used to encrypt the file). Decryption instructions are included in every encrypted ZIP file. A trial version of the Winzip viewer is available for download from Winzip for free at www.winzip.com
Password exchange is done at the same time the recipients e-mail address is gathered. Typically passwords are gathered on initial client consultation forms, phone, forms etc. Most recipients are eager to provide a password to help protect their data.
Passwords are best kept on your client's contact record in your Contact Management Software. We recommend creating a new contact field called "PDF Password". This keeps your passwords secure, but also easily accessible.
Attach Plus encrypts the attached documents and files only. Attachments are where client SS#, financial, contract, account number are typically found in e-mails, never put this information in the e-mail body.
Note: The information provided in this document is provided "as-is". These settings are not guaranteed to be in future versions of Attach Plus, nor do we provide free support for questions regarding them.
To set an advanced setting, do the following:
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onload.enableAPLinkHandling - APLink handling is a special type of Windows shortcut that works with Outlook (by default, Outlook doesn't allow sending of Windows shortcuts without the user jumping through massive hoops).Â
onload.DisableHooks - set to 'Y' to turn off 'paperclip' integration
advancedOptions.showAdvancedSettingTab - set to 'N' to not show the advanced tab at all
encryptedDocument.securedByFileNamePostfix - By default ' (Secured by Attach Plus)', but you can change it to any text you wish
pdfamyuni.sendEmailForSaveAndEmail - set to 'N' if you want the Save & Email print driver to act as just a simple PDF print driver (user is prompted to save file, but the Attach Plus dialog doesn't appear afterwards)
pdfamyuni.openPDFInsteadOfSaveForSaveAndEmail - set to 'Y' to open the PDF instead of saving or emailing it when printing to the Save & Email print driver.
zip.encryptIfPasswordRemembered - set to 'Y' to have encryption checkbox automatically checked if the 'remember password' setting is turned on (see passworddialog.advanced.rememberpassword)
zip.allowUnencryptedAttachment – set to 'N' to have Zip attachments fail if not encrypted
pdf.encryptIfPasswordRemembered - set to 'Y' to have encryption checkbox automatically checked if the 'remember password' setting is turned on (see passworddialog.advanced.rememberpassword)
pdf.allowUnencryptedAttachment - set to 'N' to have PDF attachments fail if not encrypted
passworddialog.advanced.rememberpassword - set to 'Y' to remember the sender password from one attachment to another. This is still reset when Attach Plus shuts down (we don't permanently remember the password), but can be a time saver in certain situations where the user is sending a lot of things to the same recipient every day.
passworddialog.advanced.showrememberpasscheck - set to 'Y' to show a checkbox that allows the user to control the passworddialog.advanced.rememberpassword setting
pdfplus.watermarkquality - defaults to 50. Adjusts the quality of the watermark. 50 works - best not to change it unless you have a problem with watermark quality
pdfmulti.showbookmarkstab - instructs Acrobat to display the bookmarks tab for the generated PDF (if bookmarks are specified)
pdfmulti.showreorderoncheck - shows a dialog allowing the user to re-order the files when merging multiple files
Attach Plus gives you the ability to set two passwords on the PDF files that you password protect. This allows you to have a master password that you can use to open any password protected PDF email attachment from the Sent folder of your email system.
The two passwords you can set are:
In any of the PDF password dialogs (click here to find out how to show the password dialog), click the 'Use Sender Password' button to expand the password dialog and show the Sender password fields.
Tip: Attach Plus will remember the Sender password you type in, until Attach Plus is closed.
Attach Plus contains many time saving keyboard shortcuts. In most dialogs, pressing the Alt key will cause buttons that have keyboard shortcuts associated with them to underline the shortcut letter.
The following is a list of some of the most useful keyboard shortcuts:
One issue with using Attach Plus to attach shortcuts is that when the recipient double clicks on the attachment, it opens the document directly. There are some situations, where the recipient would prefer to have Windows Explorer open with the file selected.
If the recipient has Attach Plus installed, then the 'Use Attach Plus links instead of shortcuts' option on the Advanced configuration page can do this.
To enable:
To test:
A couple of key things to consider:
Important: The *recipient* must also have Attach Plus installed in order to open Attach Plus Link attachments
Note: You can control this feature using the Attach Plus Group Policy Administrative Templates using the 'Enable Attach Plus link shortcuts' policy
AttachPlus versions 3.1.0 and higher install a private Java Runtime, based on the open source Liberica JDK. Liberica JDK will be installed to C:\Program Files (X86)\trumpet\Java when running the latest version of our installer.
This is available now and you are encouraged to update to this version at your convenience. See instructions below.
Starting with the April
2019 update, Oracle JDK 8 will have commercial use restrictions. For details on these restrictions please
visit: https://medium.com/@javachampions/java-is-still-free-2-0-0-6b9aa8d6d244
Attach Plus has used the pre-April 2019 versions of the Oracle Java Runtime, so
none of our customers are in violation of the license, however, we felt that it
was important to move to a different Java distribution that does not involve a
commercial use restriction. We have settled on the Liberica JDK
open-source distribution of the Java runtime. The Liberica distribution
license has no commercial use restrictions and is ok to use with any of
Trumpet's products.
When you next install AttachPlus, it will switch to using the private Liberica
Java installation, after which it is safe to uninstall the Oracle Java
installation (unless you have other software that relies on the Oracle Java
runtime, in which case you should reach out to the software provider for their
plan).
If AttachPlus requires a newer version
of Java, it will download and install it automatically. Note that this
also allows AttachPlus to ensure that the version of Java we use is not old.
This Java installation is used only by AttachPlus and/or Trumpet's other
applications — no other applications will use it.
If there are no non-Trumpet applications on the machine that use
Java, it is safe to uninstall the Oracle Java from the machine.
This section provides tips and techniques to aid in deploying and administering Attach Plus on many workstations. This document describes how to configure default configuration settings for deployment, and how to run the installer in silent mode.
Important: Support for Group Policy was added to the Attach Plus application in version 2.2.12.4. Please make sure that you have a build newer than that before using this procedure.
Attach Plus can be managed in Group Policy (GP) using the attachplus.adm administrative template file (included in the installer at C:\Program Files (x86)\AttachPlus\administrative templates). The process for installing the administrative template is as follows:
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Attach Plus has many settings, not all of which are exposed through the administrative template at this time. If you have specific needs, be sure to let us know (support@attachplus.com)
Attach Plus includes Group Policy (GP) settings in attachplus.adm that can be used to force certain workstation level settings. At this time, these settings pertain to forcing Send To integration to be enabled, even for users without Power User or Administrative rights, or on Vista workstations:
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Important Note: This setting is not a true policy setting. If the policy is changed to 'Not Configured', or the administrative template is unloaded, the setting will not revert to it's prior value.
Important Note 2: If this setting is applied to a workstation that does not have Attach Plus installed, the default mail client for the workstation will be cleared. This will happen every time the workstation logs in while the policy is active. Please make sure that this policy only gets applied to workstations that have Attach Plus installed.
The Attach Plus installer can be launched with a /S command line argument (note that this is case sensitive, so you must use a capital 'S'). Silent mode installs the application to the "C:\Program Files\AttachPlus" directory without displaying any on-screen information.
In addition, if Group Policy has already been applied and the following Attach Plus policies are in place:
Startup\Set product license – Enabled
Startup\Show the welcome wizard – Disabled
Startup\Force Send To integration to be enabled – Enabled
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then the user will not be prompted for any information (a completely silent installation). You may also be interested in additional options in the administrative template, including the 'Startup\Force integrated mail application' option.
Note:Â The print driver installation routine performed by the Attach Plus installer must be run under workstation Power User or Administrator privileges. Ensure that your deployment script addresses this requirement.
The procedure for silently deploying Attach Plus is then:
If you have a question, comment or suggestion, please open a support ticket at support.attachplus.com
Note: Attach Plus support is free through the Knowledge books or email. Telephone and desktop support is available but on a per incident basis ($95/incident).
If you are reporting a problem with Attach Plus, please supply this data:
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Attach Plus automatically checks to see if you have the latest version every 7 days. You will be prompted only if there is an update available.
We recommend you leave the default check box "Keep checking every 7 days" selected to ensure best performance.
If you have any questions about the update process, please feel free to contact us.
You can check for updates at any time by:
Attach Plus supports e-mail attachments that are initiated through the Mail Application Programming Interface (MAPI) standard.
Until now, Goldmine users have not been able to use MAPI e-mail integration from other applications.
See the Using Attach Plus from other applications page for more information on how to take advantage of this feature.
Oftentimes, issues can be solved by ensuring that UAC Controls are set properly.Â
UAC in an important security enhancement that Microsoft added to Windows Vista and above.
There is a lot of misunderstanding of what UAC does, and how to configure it. This article will (hopefully) provide some insight into the UAC mechansim, and convince you that you should not change UAC settings from the defaults that Microsoft ships with.
Under UAC, certain areas of the operating system are locked down so only 'administrators' can access them. These include certain areas of the Windows registry (e.g. HKEY_LOCAL_MACHINE) as well as areas of the file system (C:\Program Files\ for example). To further complicate things, the concept of an 'administrative login' has changed quite a bit since the pre-UAC days.
Under UAC, Administrative privileges are only granted to a user login that is *elevated*. Generally speaking, elevation only happens with an explicit click on the UAC elevation 'Continue' button, such as in the following dialog:
Even if your user is part of the "Administrator" security group, an application you launch will not have true 'admin' privileges unless you approved the UAC dialog.
Windows provides a setting that allows you to control whether UAC prompts will be displayed or not. To get to this dialog:
Windows 7 & 8: Control Panel->Action Center, then click the 'Change User Account Control Settings' link on the left side.
Windows 10: Control Panel->User Accounts, then click the 'Change User Account Control Settings' link in the center.
(Don't you just LOVE the way Microsoft moves these things around?)
This will present a dialog as follows:
If you drag the slider all the way to the bottom, you will no longer be prompted for UAC elevation. However, and this is VERY IMPORTANT, this does NOT mean that you have turned off UAC. UAC is still active - all you have done is removed the ability of the user to be notified that UAC elevation is required to perform the operation they are attempting to do. This will cause applications to fail in strange and unusual ways.
We strongly recommend that you leave the UAC Notification slider in it's default position (as shown above). Your software will probably not work properly if you change this.
The following is a list of the most common issues/questions that we receive about Attach Plus:
Attach Plus is only compatible with 32-bit Office.
Described here: 64-bit Office
This error is caused by running a 64-bit version Outlook, as described above.
For Office 2016, Microsoft has changed a few things, including the way they interact with MAPI configurations. Consequently:
> Make sure you have the desktop version installed:
Attach Plus does NOT support the "Trusted Microsoft Store app" version:
> Attach Plus does not support documents on the 'Recent Items' list of Outlook 2016. You must use the 'Browse this PC...' menu to use Attach Plus:
> Attach Plus requires Office 365 "click to run" delivery systems to be installed as "off line ready" versions of the Office 2013/2016 to the desktop.
> Office 2016 applications (Excel, Word, PowerPoint) do not appear to respect the MAPI configuration for Attach Plus. As such, Attach Plus will not integrate when using the "Share" menu shortcut, as it does in previous versions of Office.
This is by far the most common cause of issues with Attach Plus. Please ensure your UAC settings are as we recommend BEFORE installing Attach Plus. Note: Changing this UAC setting often requires a reboot.
Described here: User Account Control (UAC) Information.
Attach Plus needs to elevate to properly install. If the user running the installation does not have local administrative rights, Attach Plus will likely not install properly. The result could be one of the many "Printer not activated" errors.
One resolution will be to run the installer as an administrator:
These are almost always caused by an issue with the local installation of Java.
Resolution: Uninstall ALL instances of Java (via the Control Panel), and then re-install the Java component. To uninstall, look for "Java Runtime (Liberica, Trumpet private)". Uninstall both, then download and run the Java installer here: http://resources.trumpetinc.com/getresource/TrumpetJavaSetup
Due to the design of the Microsoft Edge browser, printing to the 'Attach Plus — E-mail PDF' and 'Attach Plus — Save & E-mail PDF' printers are not supported.
The above list addresses probably 90% of the support requests we receive for Attach Plus. But if the above items don't help, please have a look through the other pages here to see if your issue has been specifically addressed. And if you can't find it in our specific articles, feel free to send us an email at support@attachplus.com.
When opening Attach Plus with Goldmine Cloud users can report receiving a Runtime Error that closes the program.
Note: AttachPlus has not been tested for Goldmine Cloud Integration
After working properly for some time, clicking the Attach (or paperclip or Insert) button in the email application brings up the applications regular file selection dialog instead of the Attach Plus file selection dialog (in other words, the Attach Plus button is missing from the file selection dialog).
Before continuing, please make sure that Attach Plus is actually running and that the problem still happens.
If a plugin to Outlook has changed the behavior of the Attach button, it will prevent Attach Plus from properly intercepting the mouse click. We know for certain that Winzip has an Outlook add-in that causes this problem.
To test, launch Outlook in Safe Mode and see if the problem goes away
Also, refer to the following related articles:
Paperclp integration does not work after installing the Zimbra connector
Paperclip integration does not work after installing ShareFile addon for Outlook
Uninstall the Outlook add-in that is causing the problem
Attach Plus is running, but you get the following error message when you print to the Attach Plus print driver:
This means that you are somehow running Attach Plus in a different process space than your source application. If you are doing a Send To->Mail Recipient operation from a file on your desktop, and you are still getting this error, then it means that Attach Plus is the one running in a separate process space.
This can be caused by several things:
1. If you have turned Compatibility Mode on for the AttachPlus.exe process, the operating system will run Attach Plus in a restricted mode that effectively forces it into a private process space. To check this, right click on the AttachPlus.exe file, Compatibilty tab, and ensure that the following settings are UNchecked:
As a matter of course, you should not have ANY checkbox checked in the Compatibility tab.
2. If UAC on your workstation is mis-configured, Attach Plus may be launching with UAC Virtualization enabled. To check this, open Task Manager, Processes tab. Locate the AttachPlus.exe process, right click and ensure that the UAC Virtualization checkbox is UNchecked:
After making the above changes, you will need to close and re-open Attach Plus.
When converting a file to PDF, the user receives an error as follows:
Attach Plus Error
Unable to send files to target.
Unable to print file 'xxxxxxxx' to pinter 'Attach Plus - E-mail PDF'
No associated application for printing this file type
Windows maintains a list of associated actions (or verbs) that can be performed against files of different types. Attach Plus uses the Print To verb to convert documents to PDF. If the Print To verb for the file you are trying to convert does not exist, or is mis-configured, then Attach Plus will not be able to convert that file.Â
Important: troubleshooting this issue involves advanced administrative tasks like editing the registry. You should involve your IT support personnel if you aren't completely comfortable with this discussion.
Here is a general procedure for determining the configuration of the Print To verb for a given type of file. This procedure describes the process for TIF files, but it applies for any extension.
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If there is no printto verb present, you will need to recreate it somehow. Sometimes this is a matter of looking on another computer and seeing what the value there is. Other times, it involves installing software that supports the printto verb. On some occasions, some other application might have changed the document type for the file extension (for example, .tif file extensions might be set to something besides "TIFImage.Document").
At the end of the day, getting that printto verb configured is the solution to this issue.
For reference, the (default) value of the HKEY_CLASSES_ROOT\TIFImage.Document\shell\printto\command key on my Windows 7 workstation is:
"%SystemRoot%\System32\rundll32.exe" "%SystemRoot%\System32\shimgvw.dll",ImageView_PrintTo /pt "%1" "%2" "%3" "%4"
This may or may not be appropriate for your computer.
When user clicks to attach a file (i.e. the 'paperclip' button) in their email client, they receive an error dialog stating "Attach Plus refused the paper-clip integration request. Paperclip integration will be disabled until Attach Plus is restarted"
For Attach Plus to integrate with other applications, it must run in the same process space as those other applications. Somehow, the user has configured Attach Plus to run in a different process space.
Tip: You may want to click the 'Change settings for all users' button to ensure that things are set properly for all users on the workstation
Upon installing and configuring Attach Plus, user receives message:
Â
This indicates that the user does not have Windows permissions to make the required changes to the registry. Â To force the changes:
Older versions of GoldMine do not support Windows 7 properly. Lot's of things don't get registered properly. It may look like it's working, but things can get squirrely, so just be hyper-aware that you are *way* off of a supported configuration if you insist on running old versions of GM under Windows Vista or Windows 7. This is totally unsupported by us (and I'm sure Front Range).
That said, you *can* trick GoldMine into registering itself as an email client, and if you are very careful, you can get GoldMine to run in a process space that allows for integration with other applications (UAC issues).
Here's how to get GoldMine to register itself as an email client with Windows 7:
At this point, GM will now be registered as an email application, and if you close and re-open Attach Plus, it probably will detect that GoldMine is an available email client.
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Next, you need to ensure that GM is running in the same process space as Attach Plus. In task manager, if you show the UAC Virtualization column in the processes tab, you want to ensure that GoldMine has UAC Virtualization 'disabled'. We can't provide help on how to do that, but it may involve disabling UAC, or possibly adding a manifest to the GoldMine executable. As mentioned above, this configuration is way outside of supported, so you are kind of on your own if you really want to run this way.
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Please note that this is totally unsupported and we will not respond to requests for help regarding this configuration.
With Attach Plus configured to use Outlook, Send To->Mail Recipient operation results in the following dialog:
Warning: Attach Plus was unable to properly integration with your mail application (Microsoft Outlook).
This error can appear if the user is using the 64 bit version of Outlook. Attach Plus only supports integration with 32 bit email applications.
Uninstall Outlook 64 bit, and install the 32 bit version.
When the user requests that Attach Plus manipulate a PDF during attachment, they receive an error dialog stating "Failed to load JVM from .... (the specified module could not be found)"
This error can occur if the Java Runtime on the workstation has been damaged (or uninstalled)
If the user opens a PDF in Adobe Acroabt, then prints to one of the Attach Plus print drivers, Acrobat and Attach Plus lock up or results in problems.
Printing a PDF to a PDF print driver has never worked well (this is not specific to the Attach Plus print drivers - this sort of arrangement never works quite right, regardless of the PDF print driver you use). As such, this is something that Attach Plus was never designed for. It's been our experience that it still works a great deal of the time, but because there can always be issues with embedded fonts that are out of our control, we can't guarantee that you can print a PDF to the PDF print driver. These printers are designed to convert from other file types *to* PDF.
To email the file, it is easier, faster, and fewer mouse clicks to use the ‘Mail’ button (envelope icon) to attach the PDF to an email. Use one of the other mechanisms (Send To integration, clicking the paperclip icon or 'Attach' button in the upper right hand corner of the Attach Plus dialog) for adding the PDF to Attach Plus.
You can also use one of the other mechanisms (Send To integration, clicking the paperclip icon or 'Attach' button in the upper right hand corner of the Attach Plus dialog) for adding the PDF to Attach Plus.
After installing Attach Plus on a Windows Vista (or above) computer, user is unable to get Attach Plus running properly, and receives an Attach Plus Startup Error error dialog stating that "Attach Plus was not able to initialize 'Paperclip Integration'":
Check if the user receives a UAC elevation prompt when they run the Attach Plus installer. If they do not receive a prompt, then UAC is not properly configured on the workstation.
Fix the UAC configuration, then re-install.
On a Windows Vista or 7 workstation, the user receives the following error dialog during installation:
Unable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed
When the user runs the installer, they do *not* see the Windows UAC elevation prompt:
UAC elevation is required to properly install Attach Plus. If UAC has been disabled, and the UAC elevation dialog does not appear during installation, Attach Plus will not work properly.
Fix the UAC configuration on the workstation, then re-install Attach Plus
(Please note that we can not provide IT level support on how to adjust UAC configuration on your workstation. You should contact an IT administrator for help with managing your workstation's configuration.)
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On a Windows 2008 R2 Terminal Server, the user receives the following error dialog during installation:
Unable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed
As in the above example, they do *not* see the Windows UAC elevation prompt.
Fix the UAC configuration on the workstation, then re-install Attach Plus
(Please note that we can not provide IT level support on how to adjust UAC configuration on your workstation. You should contact an IT administrator for help with managing your workstation's configuration.)
After the installation, run the following command:
"C:\Program Files (x86)\AttachPlus\attachplus.exe /printer_install"
This should give the user the UAC prompt requesting permission to install.
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Note: These instructions are specific to operating systems prior to Windows 7. See Windows 7 and newer instructions if you are using a newer operating system.
This procedure is provided for troubleshooting purposes only - the standard Attach Plus uninstaller should take care of uninstalling print drivers.
At this point, Attach Plus and it's drivers have been removed from the system.
Note: These instructions are specific to operating systems Windows 7 and newer. See Older instructions if you are using an older operating system.
This procedure is provided for troubleshooting purposes only - the standard Attach Plus uninstaller should take care of uninstalling print drivers.
At this point, Attach Plus and it's drivers have been removed from the system.
If paperclip integration isn't working, an Attach Plus technician may ask that you enable debugging. This procedure outlines how to do that.
Zimbra is an add on for Outlook (we still aren't entirely clear on what it does, but we've seen a handful of sites using it). When the Zimbra connector is installed, and the Zimbra Outlook profile is selected, the Attach Plus paperclip integration will not work. Send To integration still works properly.
If the user changes the Outlook profile to something besides Zimbra, then the paperclip integration works properly.
Here is a screen shot showing the Profile selection dialog in Outlook:
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Our analysis of the issue clearly points to a bug of some sort in Zimbra that prevents 3rd party applications from integrating properly when the Zimbra profile is selected.
At this point, we have no solution other than not using Zimbra. We suggest that you contact your Zimbra provider and file a support ticket with them asking them to resolve this issue.
We have opened the following ticket with Zimbra - if you comment about the effect this bug has had on your productivity, it may get attention:Â http://bugzilla.zimbra.com/show_bug.cgi?id=74598
Update:Â We have seen development progress on this issue in the Zimbra bug tracker. If you hit this issue, you may want to get the latest version of Zimbra and see if that helps.
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After installing the ShareFile add-in for Outlook, Attach Plus paperclip integration stops working.
The ShareFile add-in for Outlook makes changes to Outlook's attachment selection dialog that prevent Attach Plus from detecting the paperclip button press.
ShareFile is updating the add-in in version 2.1 (available at the end of September 2012) so it will be compatible with Attach Plus. After September 2012, update to the latest add-in and this issue should be resolved.
Attach Plus Paperclip integration allows users to click the 'Attach' button in their email client, and have the Attach Plus file selection dialog appear. In some cases, it may be desirable to disable this integration point (in which case, the user would rely on Send To integration, or one of the other integration mechanisms).
This will launch Attach Plus with paperclip integration disabled. The next time Attach Plus launches (i.e. if the user logs out and back in to Windows, or closes and re-launches Attach Plus), paperclip integration will be enabled again.
After making the above change, whenever Attach Plus lanches, paperclip integration will be disabled.
To re-enable paperclip integration, use the above procedure, but set the onload.DisableHooks value to N.
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Attach Plus is not working with a 64-bit version of Microsoft Outlook
One of the first things to check is what bit version your copy of Outlook is. Attach Plus only integrates with a 32 bit version of Outlook not the 64 bit version.
Tip: To check your version of Outlook, launch the task manager and locate Outlook. If there is *32 next to it then you are running a 32 bit version of the software on a 64 bit version of Windows.
If you currently have the 64 bit version of the software installed, the resolution to problem is simple. You will need to remove the 64 bit copy of Microsoft Outlook and re-install the 32 bit.
NOTE: Your Microsoft Office installer disc comes with both versions.
This can be done by completely removing the 64 bit version of Office from the options on the installer. Once removed, Windows should be restarted, the disc placed back in the drive and when prompted select the 32 bit version of Office to install.
When the 32 bit version of Outlook has been installed, it is possible to configure Attach Plus to integrate with it.
In very rare circumstances, problems with your computer's email configuration may require some deep debugging of Send To integration. This article describes the steps involved.
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If your hard disk fails, and you need to reinstall Attach Plus, follow these easy instructions.
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Note: If you are installing to an additional computer, you will need to purchase an additional license of Attach Plus here: http://www.attachplus.com/buyit.jsp
User tries to send an attachment to Outlook. They receive an error dialog as follows:
Unable to send files to target. This object model command is not available in email.
This issue can be caused by either a problem with an Outlook addin that the user may have installed, or a corrupted Outlook installation.
Outlook 2003: Use Help>Detect and Repair
Outlook 2007: Help>Office Diagnostics
Outlook 2010: Use Control Panel, Programs and Features, select Microsoft Outlook, click Repair
Outlook 2013: Use Control Panel, Programs and Features, select Microsoft Outlook, click Repair
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When the user converts certain documents to PDF, the resulting PDF has squares instead of letters - like this:
Some fonts require that additional information be embedded in the PDF file. By default, Attach Plus does not embed this information (doing so increases the size of the resulting PDF). But there are settings that you can use to tell Attach Plus to embed this extra font information. Please see the 'Exception' section below where this may not apply.
If you are trying to print a PDF to one of the Attach Plus PDF print drivers, it should be clearly noted that this methodology is something that Attach Plus was never designed for. The integrated PDF printer drivers within Attach Plus were developed to allow a conversion "on the fly" between other applications (like Word, Excel, etc.) and attaching the PDF to an email. It's been our experience that it still works a great deal of the time, but because there can always be issues with embedded fonts that are out of our control, we can't guarantee that you can print a PDF to the integrated PDF print driver in all cases. If you are trying to print a PDF to a PDF printer, we would recommend something more robust and industry standard, like the 'Microsoft Print to PDF', or possibly one of the Adobe printers.
Attach Plus appears to be attaching a 'winmail.dat' file to outgoing emails. This often causes problems when the recipient is on a Mac.
Attach Plus isn't the one attaching the 'winmail.dat' file to the outgoing email. Basically, that is Outlook doing strange things. This Microsoft article describes what is happening: http://support.microsoft.com/kb/278061.
The suggested resolution is to change mail format to either HTML or Plain Text.
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After enabling 'Send To' integration in Attach Plus, the setting is somehow being turned off.
Basically, what is happening is that the following registry key is getting reset:Â HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail.
If the (Default) value is "AttachPlus", then 'Send To' integration is turned on. If the (Default) value is "Microsoft Outlook", then 'Send To' integration is not turned on. We've seen Outlook reset this key when it is updated, but not under normal circumstances.
If you find that this setting is being reset, we'd be interested to know the cause.
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When printing to the Attach Plus PDF print driver, the user receives this error message:
Attach Plus not running - You must have Attach Plus running to use this feature
We aren't sure what the root cause of this is - but it appears to be a problem with the print spooler or print driver on the workstation.
With the Shoretel Outlook plugin installed, the user receives this error message when attempting to attach a file to an email using Outlook:
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The Application Event log will report an issue with ABSTVM32.DLL:
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In previous encounters, this error has been very intermittent. The error message may also reference an Internet Explorer addin (ABSTVM32.DLL), but the issue resides in Outlook.
There is a known issue with using ShoreTel and their Outlook integration (MAPI). This error manifests itself when Attach Plus attempts to interact with Outlook.
Uninstall or disable the Shoretel Outlook plugin.
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If using in-line replies with Office 2013, the attach file button doesn't pop Attach Plus. Also, if launching Attach Plus from a Send-To command with an in-line reply in progress, Attach Plus will not find the draft as an available message on which to attach.
In a nutshell, Attach Plus is not compatible with in-line replies - So they must be disabled.
Disable in-line replies by going to the File > Options dialog, under the 'Mail' tab, check the "Open replies and forwards in a new window" box:
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Occasionally, users will ask use why AttachPlus does not support integration with the "latest" 64 bit technology. Often, users see a bigger number, and think that means "better". This article provides some information about exactly what 64 bit applications are useful for, and why adding support for 64 bit Office is not a development priority.
Using a 32 bit application is not going backwards in technology. There is almost no practical case where a 64 bit address space is at all useful for an office application. In fact, 64 bit applications are proven to be slower and bigger memory hogs than their 32 bit counterparts.
The only reason to implement a 64 bit application is if the app truly needs to directly access more than 4GB of RAM. There is absolutely no way that you are working with documents that could be that big. It *might* be possible to get an Excel spreadsheet to be that big - but it would be the mother of all spreadsheets. If you have XLS files even beginning to approach that size, you would want to rethink it and use a real database instead.
The reason that AttachPlus and most of the rest of the world aren't killing themselves over creating 64 bit applications is because 64 bit is totally unnecessary for end user applications. For big iron servers, 64 bit is awesome - for end users, it's a total waste.
So don't get caught in the marketing flap - in this case, the bigger number means that your software is actually running slower.
Per Microsoft, this involves uninstalling and re-installing Office, choosing the 32 Bit option in the installer
When the user attempts to password protect a file, they receive an error dialog stating "Unable to send files to target. Unable to mark and encrypt pages from PDF file - error: Bad user password."
If a file is encrypted or password protected, Attach Plus will not be able to apply a password during the attaching process.
Attach and apply a password to a non-encrypted copy of the file.
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In Outlook 2016, Attach Plus doesn't support selecting files from the 'Recent Items' list.
Select the 'Browse This PC...' button, which will activate Attach Plus:
When the user attempts to install, they receive an error dialog stating "Printer not activated, error code -20"
This is almost always a permissions-type issue where 1) UAC is disabled and preventing the user from seeing the elevation dialog, or 2) the user doesn't have permissions to install properly.
Note: The user installing Attach Plus needs to be an administrator on the PC.
First ensure that you have UAC set as we recommend here: User Account Control (UAC) Information. Once UAC is properly set (often requires a reboot), then re-run the Attach Plus installer package. If that doesn't resolve the issue, follow these steps to get it properly installed:
User tries to print to "Attach Plus — E-mail PDF" printer in Microsoft products, and the print job hangs.
Products verified: Word, Excel, PowerPoint, Outlook, IE.
When using non-Microsoft products, the print job works fine.
Products verified to work in this case: Notepad, Wordpad, Chrome.
In this unique situation (1 site), the customer found that they had the Windows 10 Recycle Bin pointing to a shared network folder, which the user didn't have write permission.
Fix the permissions on the Recycle Bin.
Experiencing crashing or other issues when applying a password within Attach Plus.
The password protection functionality utilizes Java. Issues when using that function typically means that Java needs to be re-installed. Note that the latest versions of Attach Plus no longer use Oracle's Java Runtime. Before proceeding please note the version of Attach Plus that is installed:
- If you are running version 3.0.0.27 or newer then your version of Attach Plus then run the installer for the Liberica Java Runtime. The link to download the engine is here: http://resources.trumpetinc.com/getresource/TrumpetJavaSetupA (please note that any reference to "Trumpet" is referencing our sister company, so the installation path for the JRE may display under Trumpet instead of Attach Plus).
- If you are running on versions older than 3.0.0.27 then you will need to repair/re-install your Oracle Java installation.
If you have questions or issues with these instructions please email support@attachplus.com
Attach Plus uses an installation of Java to apply
passwords. When the Java installation (that is installed along with
Attach Plus) is damaged, blocked, or interfered with, Attach Plus can crash
when attempting to apply a password. We've seen this often at sites where
anti-virus or anti-malware blocks the Java installation. And we've also
seen a few sites where another application on the machine will damage or even
remove the Java installation. As you might expect, Attach Plus cannot
tell what application or process has "pulled the rug out from under
it."
Typically uninstalling
and re-installing Attach Plus and Java will allow
you to get back to work. You can uninstall them by performing the following steps:
Now to reinstall:
Note: If you are using an Attach Plus version before 3.0.0.27, then re-install Oracle's Java, found at Java.com (32-bit version).
If this is a recurring issue that isn't resolved by uninstalling and reinstalling, we highly recommend that you set an exclusion in your anti-virus and anti-malware software to exclude:
C:\Program Files (x86)\Trumpet, the root folder where Java and Attach Plus are installed. This can remove a source of blocking of the Java.
Advanced Troubleshooting: In rare cases, we've seen
the need to use the 'Process Explorer' tool in an attempt to determine which
applications have injected themselves into the attachplus.exe process (e.g. example an app called ActiveWords has been seen to
cause problems like this). Once those applications are identified, they should be configured to prevent interference.
Attach Plus provides this manual "as is," makes no representations or warranties with respect to its contents or use, and specifically disclaims any expressed or implied warranties of merchantability or fitness for any particular purpose. Attach Plus reserves the right to make changes to the content of this manual, at any time, without obligation to notify any person or entity of such changes.
The software described in this document is furnished under a license agreement. The software may be used or copied only in accordance with the terms of the agreement. It is against the law to copy the software on any medium except as specifically allowed in the license agreement.
All brands and product names referred to in this manual are the trademarks or registered trademarks of their respective holders.
See the file license.rft in the Attach Plus install folder for the Software License Agreement.
3.1.0.1 -
- Updated license agreement to refer to Trumpet, LLC instead of Trumpet, Inc.
3.1.0.0 -
- Change help system to use online resources instead of compiled help file
- Move to non-Oracle version of the Java Runtime (we are now using an embedded instance of the Liberica JDK - https://bell-sw.com/pages/java-11.0.3/)
- Once 3.0.0.27 has been installed, users can uninstall Oracle Java Runtimes without impacting Attach Plus (note that you may have other software that relies on the Oracle Java Runtime)
3.0.0.18 -
- Attach Plus will now use MS Office PDF converters for Word, Excel and PowerPoint documents if MS Office 2007 or higher is installed on the machine (print drivers are used otherwise)
- Installer was displaying "Important upgrade information" dialog on brand new installs
- Opened up running on Windows 10 machines
3.0.0.16 -
Added support for Office 365 Click-To-Run installations of Office 2013
3.0.0.15 -
- Compatibility fix - Send To integration in Office 2013 (365 Click To Run installs only) was not integrating with Attach Plus
- Compatibility fix - Attach Plus was unable to obtain COM interface for Outlook.Application in Office 2013 Click To Run installs
3.0.0.14 -
- Bug fix - GoldMine wasn't appearing as an email application on brand new installs of GoldMine
3.0.0.13 -
Complete overhaul for Windows 8 and Server 2012 plus Office 2013 support
Added support for attaching to 'inline' emails in Outlook 2013
Move to annual subscription model
2.2.14.23 -
Added tons of debug lines to GoldMineTarget (troubleshooting issue with GM send changing window titles of all top level windows in the system)
2.2.14.22 -
Bug fix - mapi.appsForAlwaysLocalCacheFile wasn't working b/c of string type-o
Added wbgx.exe to default mapi.appsThatUseTempPathProperly settings
2.2.14.21 -
Added mapi.appsForAlwaysLocalCacheFile setting - this is a list of applications that send network files to MAPI, but then immediately delete the network file. We will copy the file to local storage for those applications. Default value is |pfxengagement.exe|
2.2.14.20 -
Added debugging line - trying to figure out crashing problem
2.2.14.19 -
Bug fix - first attachment to GoldMine was showing the filename with odd characters
2.2.14.17 -
Bug fix - Worldox GX3 WDL files with single entries were not being resolved to their LFN form
2.2.14.16 -
Bug fix - GoldMine email targets sometimes show up duplicated
Bug fix - GoldMine email target sometimes defaults to New instead of Existing, even if there is an
existing email open
2.2.14.15 -
Changed GM integration point fix from 2.2.14.13 so it uses critical sections instead of boolean trap to eliminate the problem where attachments weren't going to existing emails sometimes
If Attach Plus is luanched in compatibility mode, we clear the compatibilty flag and re-launch
2.2.14.13 -
Tweak to GM integration point to try to resolve issue with duplicate emails showing in targets list
Installer: Moved to new version of UAC NSIS plugin
Installer: Fixed \r\n garbage in description of installer screen
Installer: Changed the JRE download specification (fix problem with Java install not working in 2.2.14.12)
(b)
Installer: Added Startup\Disable paperclip integration to the group policy adm template
2.2.14.12 -
Bug fixes when attaching lnk or aplink files (we now resolve the target before creating the new attachment)
Installer now adds a Send Using Attach Plus right click menu for Folders (this is to provide users with the ability to send a shortcut pointing to the folder - the regular Send To->Mail Recipient command doesn't work for this - if the folder contains files, the files get sent instead of a shortcut to the folder)
2.2.14.11 -
Changed text of Send To Integration not Enabled warning dialog to be a bit more clear (old text refered to launching the email app)
2.2.14.10 -
Fixed 'missing xref' problem with some PDF files
Moved to iText-20110209 - this makes the installer quite a bit bigger, but makes things work with newer PDF files
2.2.14.9 -
New help content - removed references to Worldox, added reference to support forums
2.2.14.8 -
Bug fix: Attach Plus creating xname.lib files in non-worldox directories
2.2.14.7 -
Added UAC elevation to Settings dialog
Added UAC elevation to 'Attach Plus Send To integration is not enabled' dialog
Added new .aplink behavior - we now attach our own file format - when the attachment is double clicked, Windows Explorer is opened with the target file selected
2.2.14.6 -
Tweak to the fix in 2.2.14.5 to make it work with docx file extensions (it was showing a ~ value instead of the full doc id)
Bug fix: printing from Word to Save & Email PDF driver under Windows 7 causes sporadic lockups
Changed print driver handler so it reposts the ENDDOC message - this allows us to do post-operations on a UI thread (out of the print spooler thread)
Bug fix: Fix problem where the first time a Word document is printed to Attach Plus Save & Email driver, there is a long delay (this only happened with GoldMine as the email client) (this is fixed by the print driver handler repost)
2.2.14.5 -
Fixed bug where Worldox filename retrieval didn't work with files with long extensions
2.2.14.4 -
Made silent mode so it won't show the welcome wizard
2.2.14.3 -
Changed to install print drivers using install.exe (Windows 7 compatability)
2.2.14.2 - (also included in 2.2.13.33)
Adjusted help system to say Worldox GX or Later
Update the MFC and CRT distributables
2.2.14.1 - (also included in 2.2.13.33)
Added error catch and additional logging to OutlookTargetGroup_Existing