HomeGuides :: VirtuosoTroubleshooting Tips and TricksA Write Conflict has occured when assigning new codes in Junxure

8.5. A Write Conflict has occured when assigning new codes in Junxure

Symptoms

  1. User assigns a client code to a Junxure contact record
  2. User navigates to a different contact in Junxure
  3. User receives this error:
  4. The next time the user performs a search for the contact, they are prompted to associate the code again

Background

At this point, the root cause of this issue is still unknown.  We believe that it is a bug in Junxure that makes it try to push the user interface state (which does not reflect the newly associated client code) into the database.

Workaround

While we are working through this issue with Junxure, the temporary workaround is to UNcheck the Keep Yours checkbox (indicated with an arrow in the above screen shot), then click the Close button. 

This will permanently associate the code with the contact.  Future searches against that contact will not prompt for the association.

Resolution

Junxure will be making a change in their next release (after 11/28/2012) that will address this issue.

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