Worldox index databases can become corrupt for a number of reasons:
Indexer or server hard disk failures
Networking issues between the indexer and the server
Indexer nightly rebuild interrupted at exactly the wrong time
If the database becomes corrupt, searches may not work properly and/or error messages referring to ISYS may display on the workstation or the Indexer.
This procedure will walk you through the process of re-initializing the index databases. Please note that this procedure can take quite a bit of time, depending on the size of you document repository.
IMPORTANT: Manually initializing a Worldox index database is not something that normally needs to be done. If you find that are needing to do this repeatedly, pursue root cause.
Connect to the Indexer workstation
From the WDIndex software, select "Close Server"
Select "Yes" to the Close Server dialog
Choose the all drives you wish to rebuild (place a check next to each)
Click Update > Profiles and Text
Confirm the drives by selecting "OK"
Select the "Initialize and Create" radio button
Worldox will re-generate the indexes - this operation can take quite awhile, during which time users will not be able to perform index based searches (though they can Perform a Search without using the Indexes )
After this completes, you will see the following dialog:
Close the WDIndex application, then restart it using the "Indexer Auto Start" desktop shortcut
Confirm that the Indexer is counting down: