Symptoms

When the user attempts to save a PDF from the web into Worldox, they receive the following error message:

Note: The example above references Norton Anti-virus and the WDADOBEF.API plug in, but this could occur with any type of anti-virus software and any type of Worldox plug-in.

Background

Anti-virus programs routinely scan a computer system looking for files that they consider threats. For one reason or another, they may quarantine a file as a threat when it is perfectly safe. When this happens, it could affect the functionality of other programs with Worldox.
Note: In this example, Norton flagged WDADOBEF.API as not being safe and had it removed. By flagging the WDADOBEF.API, the anti-virus software removed the integration to save from Adobe to Worldox.

Tip: If you receive a message from your anti-virus software and want to see if it is a Worldox plug-in then look to see if the file has WDxxxxx.xxx at the beginning of the file name.

Resolution

To keep your anti-virus software from blocking Worldox plug-ins, you need to create a real time exclusion with the file path of the file within your anti-virus software. This will make your anti-virus software skip over the plug-in the next time that it scans your system for potentially harmful files.