Below is a guide with Frequently Asked Questions about your Trumpet billing and subscription services. Should you have additional questions, please reach out to the Customer Success team at customersuccess@trumpetinc.com. We’re here to help!

What are Trumpet’s Subscription and Renewal Terms?

Renewal dates typically fall on the first of the month and are determined by your subscription start date and renewal frequency.

The subscription renewal term is how long you’ve agreed to subscribe to the service.  Subscriptions are typically available in 1-5 year terms.  You will be notified by invoice or payment reminder email prior to renewing for another subscription term.  Payment of your renewal invoice constitutes acceptance of the next renewal term.

With certain billing options, Trumpet offers the ability to pay for your subscription in monthly or quarterly increments.  Incremental subscription billing does not change the terms of your subscription renewal.

For example, if you have a 1-year subscription renewal, you may opt to pay for your subscription in equal quarterly increments. If your subscription begins on Jan  1^st, your incremental subscription billing dates will be Jan 1^st, April 1^st, July 1^st and Oct 1^st.  Your subscription will renew Jan 1^st of the following year for another 1-year term.

What are Trumpet’s Billing Options?

You can choose your preferred method for paying your subscription.  All options provide an email receipt to your billing contacts upon payment.

Automatic Billing

We offer and highly recommend automatic billing.  You can securely link a checking account or credit card to have your Trumpet subscription automatically charged each billing period.

With automatic billing, you can choose between 3 billing frequencies:

• Quarterly (recommended)
• Monthly
• Annual

Your billing contacts will receive a billing reminder email approximately 30 days prior to your subscription billing date.

Your payment method on file will be automatically charged 15 days prior to your subscription billing date.

Invoicing

If you prefer not to be automatically billed, we will send your billing contacts an electronic invoice 30 days prior to your subscription renewal date.  The invoice is payable within 15 days.  Invoices can be paid via check, credit card, or ACH transfer.  Invoices not paid by the due date will receive reminder emails and may be subject to late fees per the terms of your Client Agreement.

Your billing frequency will be annual.  Note that monthly and quarterly payments are not offered with this option.

How do I update my billing contacts?

Send an email to billing@trumpetinc.com with the request, and we will update your contacts.

How do I update my payment method on file for automatic billing?

Reach out to billing@trumpetinc.com and we will send you a link to directly update your payment method.