1.4. Resetting a Lost Password or Unlocking an Account

In the event of a lost password or a locked account caused by too many failed logins, this portal can be used to resolve this situation.

• Open the Worldox Cloud User Portal here:  https://portal.wdsaas.com:9251
• On the main login page, choose either Reset Password or Unlock Account
  
• Enter your username and type in the characters from the Captcha picture below
  
• Select Continue
• Answer the security questions (you previously defined these questions and answers during the enrollment process) 
• Type in the characters from the Captcha picture and select Continue
  
• In the Email Id field, enter the email address to which you want your verification code to be sent
• Type in the characters from the Captcha picture and select Continue
• The verification code will arrive via email within a few minutes. Enter the code into the verification box 
• Finally, you'll need to enter a new password and confirm it, then type in the characters in the Captcha box
  
• Select "Reset Password"

If these steps do not work, email wdccsupport@worldox.com for assistance.