HomeGuides :: Worldox Cloud User PortalWorlox Coud User PortalResetting a Lost Password or Unlocking an Account

1.4. Resetting a Lost Password or Unlocking an Account

In the event of a lost password or a locked account caused by too many failed logins, this portal can be used to resolve this situation.

  • Open the Worldox Cloud User Portal here:  https://portal.wdsaas.com:9251
  • On the main login page, choose either Reset Password or Unlock Account
  • Enter your username and type in the characters from the Captcha picture below
  • Select Continue
  • Answer the security questions (you previously defined these questions and answers during the enrollment process) 
  • Type in the characters from the Captcha picture and select Continue
  • In the Email Id field, enter the email address to which you want your verification code to be sent
  • Type in the characters from the Captcha picture and select Continue
  • The verification code will arrive via email within a few minutes. Enter the code into the verification box 
  • Finally, you'll need to enter a new password and confirm it, then type in the characters in the Captcha box
  • Select "Reset Password"


This page was: Helpful | Not Helpful

© 2012 Trumpet, Inc., All Rights Reserved