HomeGuides :: Symphony Profiler TroubleshootingUnprocessed Input FilesInput file has no pages

4.4. Input file has no pages

Background

The Symphony Admin receives an alert email stating "Problem - XXXX has no pages" (this will also appear in the Symphony Profiler Processor user interface).

Discussion

This error will happen if two cover sheets are scanned back-to-back. Don't do that :-)

Another cause would be if cover sheets got printed double sided (i.e. a barcode on both sides of the cover sheet). Don't do that, either!

Resolution

  1. In Symphony Profiler Processor (on your Indexer PC)
  2. Double click on the problem Input Folder
  3. Windows Explorer will open with the file selected
  4. Delete the file
  5. Re-scan the document (with the correct, single cover), or delete the reservation

To understand the workflow process for Symphony Profiler, see:  Symphony Profiler Workflow

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