1.12. Symphony Shortcuts in Worldox

You may see errors in your Daily Email Status regarding documents that have already been transferred to the cloud.  In order to facilitate troubleshooting these errors, you can use the two shortcuts:

Symphony Inputs:  This is the location where Symphony Profiler's Background File Transfer initially places the documents prior to them being analyzed.  If Symphony Profiler determines there are issues with the scanned document (for example, it cannot read the barcode on the coversheet, a coversheet doesn't exist, two coversheets are scanned in a row, etc.) you can select this link to view the documents. 

Symphony Splits:  This is the location where the "split" scan jobs reside prior to reservations being fulfilled.  If Symphony Profiler cannot find a corresponding reservation for the documents once they are split or the reservation was created after the scanning occurred, the documents will reside in this location.  You can delete from this location, rescan, and retransfer the documents.