Description

When attempting to save documents, the user sees the following:

 

Background

This dialog is essentially Worldox saying "I expected your DocID.filetype to save in XYZ location on the network, but it never showed up".

Remember that Worldox is not the application doing the saving, it's only telling your native application (ie. Word, Excel, Adobe) WHERE to save. This dialog is letting you know that the save did not happen in the way that Worldox exactly expected it to (or at all).

There are a number of causes for this dialog - Worldox configuration issues, network connectivity issues, problems with the workstation, interruptions to the hook macro, etc.  Basically, Worldox is reporting that a saved file never appeared where it was expected. This could mean the file failed to save altogether, or it was saved in the wrong location or as the wrong file type.

Resolution

If a workstation reboot resolves the issue, that is an indication of a misbehaving workstation.  But if you are seeing this on a regular basis, please contact support.  This should not be a common occurrence.

If this error is happening consistently with PowerPoint files, then make sure you test again and make sure you do not click your mouse or hit any keys while the hook macro is running. This hook runs slowly for some reason and can easily be interrupted on accident by the user. Test again to make sure you're not the one interrupting the hook macro (hands away from the computer after hitting OK) and if the issue persists contact support.