Background

If Worldox is unable to interact with your email application, and you initiate an email attachment, you may see an error message that looks like this:

Resolution

Make sure that the email application is properly configured, and that it is set as the default email application for the workstation. 

Close BOTH Outlook and Worldox.  (Reminder:  Close Worldox by right-clicking on the Worldox icon in the System Tray and select "Close Worldox".)  Re-launch Worldox first, just in case changes to the email application haven't been picked up by Worldox.  Then re-launch Outlook and test.

Make sure that the email application is handling send requests outside of Worldox - right click on a document in Windows Explorer and choose Send To->Mail Recipient.  If that works, but you still get the MAPI_E_FAILURE message in Worldox, then we'll need to take a deeper look.

If the Send To->Mail Recipient test does not work, then you have a lower level problem with how the mail application has been installed.  The best thing to do will be to re-install the email application, or do a 'repair' on it (Outlook can be repaired from the Control Panel > Programs and Features applet)

Note:  We've seen some cases where a reboot was necessary after the above steps.