HomeGuides :: Symphony Profiler TroubleshootingLicense issuesIf you have license warnings / errors

3.1. If you have license warnings / errors

You will typically receive the following message in your Daily Status Email:

You license is Invalid.

This can happen for a couple of reasons:

  1. The Symphony Suite license count *must* match your Worldox license count.  In other words, if you have a 17 user Worldox license, you must also have a 17 user Symphony Suite License.
  2. Your Symphony Suite license has expired.

You can work with your Channel Partner to purchase additional licenses, and the new license number will be sent to you via email with instructions for updating your license.

Note:  If you add Worldox licenses, you must also add enough Symphony licenses to match the number of Worldox licenses.

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