Background

In very rare circumstances, problems with your computer's email configuration may require some deep debugging of Send To integration.   This article describes the steps involved.

Procedure

Enable Send To integration debugging

1. Open regedit
2. Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
3. Confirm that the (default) value is AttachPlus
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\AttachPlus
5. Confirm that MailAppName is your actual email application
6. Right click in the right pane, choose New->DWORD value
7. Name the new value 'EnableMAPITrace'
8. Set the EnableMAPITrace value to 1
9. Download Debug View zip fle ( http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx )
10. Open the zip file, and extract the Dbgview.exe executable and save to your desktop
11. Launch Dvgview.exe

Now it's time to test

1. Right click on a document on your desktop, Send To->Mail Recipient
2. You should see a lot of lines appear in the DebugView screen
3. In Debug View, Click File->Save As and save the log entries to a file, then email the result to your Attach Plus tech