3.5. Configuring Network Scanners

To ensure that the Symphony Reservation Status emails are meaningful, it is important that you have a dedicated path for documents that should be saved through Symphony to Worldox.  

Symphony considers an unprocessed input file as an error, and will send alert emails to the firm's Symphony administrator.   If the firm saves non-Symphony documents to the folders that Symphony monitors, it becomes very difficult for the user to determine when there actually is an error condition.

Therefore, we strongly recommend that you configure all network scanners so users scan Symphony related documents to a dedicated scan path.   This path should be accessible by the workstation that is running the Symphony Profiler Processor.  

In addition, you will configure all network scanners so users scan non-Symphony related documents to another target.   This path does not need to be accessible by the workstation that is running the Symphony Profiler Processor.

IMPORTANT! Ensure that all scanners in the firm are configured to scan at a minimum of 300dpi.   Documents scanned with 200dpi or lower do not produce a clear enough barcode for Symphony Profiler to read.